prairieFyre Now Offering Contact Center Professional Services

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Ottawa, CANADA, April 11, 2002 - As an additional service to our customers and distributors, prairieFyre is now offering "Professional Services" to assist you in setting up your contact center in the most efficient way possible. This new service can include the following: ¨        Designing and planning a call/contact center ¨        Selecting the appropriate telecommunications and computer equipment ¨        Assisting with the planning and organization of the most efficient means of call processing and employee staffing ¨        Focusing on the relevant and appropriate management information ¨        Determining the need for multimedia communications as well as voice   For contact centers currently using the Mitel Networks® product line, Professional Services can also include: ¨        Assisting in improving the efficiency of the current operations ¨        Discussing future technologies and how they can be implemented ¨        Using the existing management information more effectively   For details and pricing, please contact sales@prairiefyre.com, or call Malcolm Teasdale at 770-447-1350