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Ottawa, CANADA, July 6, 2004 - Mitel Forum was held in Texas from June 14 to June 17. People were eagerly anticipating prairieFyre innovations and they were not disappointed. Highlights of the show include the introduction of a new general business Mitel Call Accounting solution and newly unveiled prototypes. Also on display were a variety of enhancements to the Mitel 6100 Contact Center Solutions portfolio. A sample of these applications is described below.
Call Accounting is a standalone application that takes prairieFyre in a new direction. Call Accounting helps supervisors to track call costs, control call costs, and recover call costs. Of particular interest is the ability to display real-time call costing on the Mitel 5240 IP Appliance and Mitel 5220 IP Appliance. This was demonstrated as a prototype at Mitel Forum.
prairieFyre was excited to unveil the prototype: MiXML bidirectional control of the Mitel 3300 ICP. Currently dealers configure the telephone switch, then configure Mitel 6110 Contact Center Management, and have to maintain the two. Soon, using the MiXML bidirectional control, dealers can configure both the telephone switch and 6110 Contact Center Management simultaneously using a graphical interface. Those in attendance at Mitel Forum were more than impressed with this labor saving application.
This year prairieFyre has focused much of its attention on Mitel 6150 Multimedia Contact Center - prairieFyre’s multimedia routing solution. prairieFyre has added fax to its long list of media handled by 6150 Multimedia Contact Center. And prairieFyre has also improved the performance of the routers: they are faster and more reliable.
Mitel 6120 Contact Center Scheduling was not overlooked. Improvements to 6120 Contact Center Scheduling include automated future schedules and the Schedule Builder Wizard. The Wizard will lead supervisors through each step of creating a schedule and leave them little room for error. If supervisors don’t need the Wizard, they can still automate schedules the same way as always.
Of course we continue to add enhancements to 6110 Contact Center Management – and received positive feedback from Mitel Forum about our new clean and sophisticated Windows XP look. When updating the look, several features were added including a new graphic display of SuperAdvisor and a new unified multimedia (voice, e-mail, chat, and fax) agent desktop display. Also, Supervisors can now “drill-down” to view the members of a group on real-time queue monitors, and right click these monitors to spawn additional monitors to provide further information.
Pascal Tellier, Systems Team Manager, comments "Here at prairieFyre, we communicate constantly with you - the people who use our software. You tell us what features will increase your productivity and make your life easier, and we add these features to our software. Now that we know we’re pointed in the right direction, we’ll continue ‘full steam ahead.’” |