prairieFyre’s Contact Center Management 4.0 Leverages the Power of Microsoft .NET

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Ottawa, CANADA, March 1 2003 – prairieFyre Software Inc. today announced the release of 6110 CCM Contact Center Management (CCM), Version 4. This award-winning suite enables managers to generate detailed historical reports, monitor real-time activity, and forecast the agent requirement across voice, e-mail, chat, and fax operations. Designed using the powerful Microsoft .NET architecture, the suite simplifies the applications’ integration process allowing developers to create truly distributed, object-based applications. 6110 CCM, Version 4 represents a critical step in the evolution of the traditional call center into a Web-centric, geographically dispersed, multimedia contact center. LoanNow Financial is a California-based mortgage brokerage firm that recently deployed the complete suite in their head office. "The prairieFyre 6110 CCM suite is the cornerstone and critical success factor for managing my mortgage business, “states Patrick Fairon, President, LoanNow Financial. “6110 CCM simply makes managing sales and marketing easier. It provides us with a more intelligent system for managing our individual sales professional along with tracking all activity. It has significantly increased the productivity of my sales department and increased the profitability of my marketing." 6110 CCM, Release 4 uses Microsoft .NET to leverage the power of the XML-based Simple Object Access Protocol (SOAP), allowing seamless interoperability between disparate applications. This enhancement future-proofs contact center operations with the assurance that these applications are built on the latest Microsoft database and Web technologies. 6110 CCM, Release 4 includes additional functionality: support for Windows XP environments, support for seven languages, enhanced real-time displays, more statistical reports on operational performance, and a unified SQL database for a single point of entry into the database for programming and reporting. prairieFyre’s 6110 CCM, Release 4 has already been recognized as an industry leader with several awards, including the 2002 Product of the Year and the 2002 Editors’ Choice – Customer Interaction Solutions Magazine, the 2002 Product of the Year - Internet Telephony Magazine, and the 2002 Editors’ Choice - Communications Solutions Magazine.