prairieFyre Knowledge Base: Helping Customers Help Themselves

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Ottawa, CANADA, March 24, 2004 – prairieFyre Software Inc. is pleased to announce the availability of the prairieFyre Knowledge Base. The Knowledge Base provides a self-service, question and answer repository for customers using prairieFyre’s award winning contact center Suite. Customers will use the prairieFyre Knowledge Base to search for information on the technologies prairieFyre incorporates in its products, and to solve any software issues that arise. The Knowledge Base articles include summaries, causes, and solutions to issues. They also include imbedded files and images to make the explanations clear. “Originally, the prairieFyre Knowledge Base was conceived as a tool for sharing information between prairieFyre employees. It is now an integral trouble shooting tool for our technical support team. We decided to make it available to our customers, so they can locate the information they need, when they need it”, states Ahmed Gebara, Team Leader, Technical Support. Based on Microsoft® SQL, the prairieFyre Knowledge Base has flexible search parameters similar to the Google Web search tool. Customers can run open text searches that include or exclude specific words. They can search for specific articles or articles recently posted, and for articles that are accessed most frequently. Making the Knowledge Base public is part of our ongoing commitment to provide exceptional support to our customers. Try it today—it’s that easy!