6100 Contact Center Solutions Suite version 4.2 is now available

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Ottawa, CANADA, March 5, 2004 – prairieFyre Software Inc. is proud to announce that 6100 Contact Center Solutions (CCS) version 4.2 is now available. As always, each product included in our suite has been further enhanced. And now the entire 4.2.0 6100 CCS suite is compliant with Microsoft Windows 2003 Server, Microsoft Exchange 2003 Server, and Microsoft Office 2003. The enhancements to 6120 CCS are substantial. Not only have we improved speed and performance, now you can ¨        configure scheduling preferences for one or more employees simultaneously ¨        see immediately when an employee is double-booked ¨        copy a shift and apply it again and again   Malcolm Teasdale, Vice President of Sales and Marketing states “I’m especially excited about prairieFyre’s move towards Microsoft’s Smart Client (No Touch Deployment). Our 6100 CCS suite uses the Windows Forms classes of the .NET Framework, so that upgrades can be downloaded, installed, and run directly on the users machines without IT altering the registry or shared system components." All ACD Inspector, SMDR Inspector, and Forecasting tool components are now Smart Client (No Touch Deployment) based on Microsoft’s best business practices. Using the ACD Inspector and the SMDR Inspector to run searches, you have a greater range of criteria to choose from and you can save these searches in the following formats: HTML, XML, Excel, and Text. Using Forecasting to predict future call volume, you can now ¨        select sequential or non-sequential dates to view historical call volume ¨        edit the forecast even after it has been imported to 6120 CCS ¨        view the dates for which data has been saved to prevent overwriting data   Of special interest is a new line of reports for 6120 CCS. These reports have been fully integrated into the 6110 CCM reporting model. All our reports are natively written in Microsoft Excel and can be automatically scheduled, e-mailed, and printed. As well, you can generate reports more quickly than ever – over 100% faster. And if you want more details about the reports, just view the improved reporting guide. It now lists and explains all voice, e-mail, fax, chat, multimedia, 6120 Contact Center Scheduling (CCS), and 6160 Intelligent Queue reports. For more information about our latest release and other prairieFyre news, subscribe to the prairieFyre Newsletter.