Mitel is awarded the IP Contact Center Technology Pioneer Award

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Ottawa, CANADA, March 2005 - Mitel, a leader in contact center technology, announced today that Technology Marketing Corporation’s (TMC®) Customer Inter@ctions Solutions® magazine has announced Mitel as a recipient of the first IP Contact Center Technology Pioneer award. Mitel won the award for the contact center/switch configuration update software duo “Visual Architect” and “Call Center Simulator”. Visual Architect enables managers to view a Mitel telephone switch configuration, modify it, and synchronize the configuration of the Contact Center Management software database with that of the telephone switch. With Mitel’s XML technology (MiXML), Visual Architect can be implemented from a single desktop. Call Center Simulator ensures that service levels are achieved or maintained for all ACD queues in the enterprise. It enables managers to modify the current contact center switch configuration off-line until they have the service level percent they need. Then, using Visual Architect, they update the live telephone switch with the new, optimized configuration. The IP Contact Center Technology Pioneer Award names the “ ‘best of the best’ in IP contact center technology, or companies’ products that offer stand-out features, functions or capabilities…” says Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. Malcolm Teasdale, Vice President of Sales and Marketing, states, “prairieFyre Software Inc. and Mitel have teamed up to provide leading-edge contact center technology. Customer Inter@ction Solutions said it best, ‘[prairieFyre applications] allow companies to do things about which they could only dream a few short years ago.’” The March 2005 issue of Customer Inter@ction Solutions magazine provides further information on the IP Contact Center Technology Pioneer Award and its recipients. Mitel is a market leader for voice, video, and data convergence over broadband networks. With a focus on the user experience, the company delivers advanced communications solutions that are easily customized for individual business needs. Through intuitive desktop appliances and applications, businesses are provided with innovative ways to manage information and resources. Vertical markets benefit from integrated solutions that protect existing investments, while enabling new ways to be more cost effective and productive. Mitel is headquartered in Ottawa, Canada with offices, partners, and resellers worldwide. For more information please visit http://www.mitel.com/ About TMC® Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its website at http://www.tmcnet.com/.