Customer Interaction Solutions Version 5—Now available in Enterprise and Business editions with new applications

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Ottawa, CANADA, May 8, 2006 – prairieFyre Software Inc., an innovative solutions developer, announces the release of Customer Interaction Solutions Version 5. The Customer Interaction Solutions portfolio of contact center management applications enables managers to control devices,  schedule agents, generate detailed historical reports, monitor real-time activity, and forecast the agent requirement for voice, e-mail, chat, fax, and walk-in contacts.

Customer Interaction Solutions Version 5 introduces Contact Center Enterprise Edition and Contact Center Business Edition.

Contact Center Enterprise Edition (formerly Contact Center Solutions) addresses the highly sophisticated contact center market. Contact Center Enterprise Edition supports all forms of communication including voice, email, web chat, fax and walk-in customer distribution. This scalable, resilient solution combines robust IP communications platforms, Automatic Call Distribution (ACD), and a modular suite of feature-rich, web-based applications for streamlining contact center management and ultimately enabling the productivity of agents everywhere.

Contact Center Business Edition focuses on individual contact centers with 25 agents or less. Contact Center Business Edition is a cost effective, out-of-the-box solution that allows customers to choose from a number of applications including historical reporting, real-time monitoring, dynamic agent and queue control, screen pops and intelligent messaging.

Customer Interaction Solutions Version 5 hosts the new client-side application Contact Center Client. Contact Center Client provides real-time monitoring and real-time marquees, network and database administration, an auditor to view historical real-time events by monitor, and three new applications:

¨        Interactive Visual Queue (call control)

¨        ACD PhoneSet Manager (phone set automation)

¨        ACD Softphone (enables you to use the computer as an IP-based phone)

Version 5 uses no-touch deployment and updates clients automatically. The Update Service resides on client computers and remote nodes, and smart-deploys update from the server.

For version 5, the Contact Center Management, Interactive Contact Center, Contact Center Softphone, and Visual Queue application use interfaces and documentation were translated and are available in six languages: English, Dutch, Canadian French, European French, European Spanish, and Latin American Spanish (LAM).

For more information, contact prairieFyre Software at sales@prairiefyre.com.