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Ottawa, CANADA, October 1, 2004 – Features that save supervisors time and help them provide better service to customers is what Release 4.4 is all about. The prairieFyre applications now offer more functionality with no additional costs to the customer.
“Our focus for Version 4.4 was to address customer feature requests. I’m proud to say that we’ve added over 40 new features to the prairieFyre applications. These enhancements are available to customers who have an active service and support agreement with prairiefyre”, states Chris Courneya, President.
In Version 4.4, 6115 Interactive Contact Center (ICC) is center stage with the introduction of an advanced queue management tool. Supervisors can automate the process of opening and closing queues based on the calls waiting, the longest call waiting, and the call load. 6115 ICC, Version 4.4 is built on Mitel’s latest MiTAI technology, enabling 6115 ICC to control multiple telephone systems simultaneously from a single server.
6110 Contact Center Management, Version 4.4 is packed with time-saving features. In addition to configuring agents, agent groups, and queues, the Quick Configuration Wizard now enables installers to quickly configure other contact center devices used in reporting: trunks, trunk groups, voice extensions, and telephone directory (for centers with an SX-2000 or 3300 ICP). Version 4.4 includes a flexible scheduling algorithm that automates several processes designed to lower the administrative burden. For example, you can specify queues automatically open and close based on calendar days (such as Christmas Day and Boxing Day). In addition, Version 4.4 provides an intelligent automated reports distribution system. At run time, the system verifies which employees belong to which groups and emails reports and schedules tailored to individual employees.
6120 Contact Center Scheduling, Version 4.4 provides several new reports, including historical out-of-adherence reports.
We’ve improved 6150 Multimedia Contact Center by enhancing agent productivity. Agents who handle routed faxes can now dynamically generate cover pages with the original fax attached.
View the Detailed Release Notes for more details. For more information about our latest release and other prairieFyre news, subscribe to the prairieFyre Newsletter. |