Documentation
BROCHURES ¨           Call Accounting brochure (PDF) ¨           Contact Center Enterprise Edition brochure (PDF) ¨           Contact Center Business Edition brochure (PDF)    DATA SHEETS ¨           Contact Center Management data sheet (PDF) ¨           Multimedia Contact Center data sheet (PDF) ¨           Contact Center Scheduling data sheet (PDF) ¨           Intelligent Queue data sheet (PDF) ¨           Interactive Contact Center data sheet (PDF) ¨           Contact Center Softphone data sheet (PDF) ¨           Contact Center Screen Pop data sheet (PDF)   GETTING STARTED ¨           Contact Center Management Extended Service and Support (PDF) ¨           Planning and Managing Your Contact Center (PDF) ¨           School is open!—prairieFyre training (PDF) ¨           Registering Contact Center Management (PDF) ¨           Registering Call Accounting (PDF) ¨           Registering Intelligent Queue (PDF)	TECHNICAL DOCUMENTATION ¨           How to Upgrade Contact Center Management from Version 4 to Version 5 (PDF) ¨           How to Upgrade Contact Center Management from Version 5 to Version 5 (PDF) ¨           Customer Interaction Solutions and Call Accounting System Engineering Guide (PDF) ¨           Service Level Percent Calculation in Contact Center Management (PDF)   SCALABLE – RESILIENT – VIRTUAL ¨           Customer Interaction Solutions Scalable, Resilient, Virtual ACD Deployment (PDF)   ROIs ¨           Interactive Visual Queue Return on Investment document (PDF) ¨           Multimedia Contact Center Return on Investment document (PDF) ¨           Virtual Contact Center Return on Investment document (PDF)   INFORMATION GUIDES ¨           Customer Interaction Solutions General Information Guide Version 5.3 (PDF) ¨           Call Accounting General Information Guide (PDF)
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