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Favorite reports: Agent Performance by Day of Week; Queue Performance by Day of Week
How do you use the reports? more on the unit counts and average talk time
Favorite real-time monitor: Agent State by Time
How does this monitor help you to measure performance? not so much for performance, but to track activity and see who is on the floor
Which application or application area do you find most useful? the entire package
How does this application or application area save you time or improve service levels?
The applications provide us with the information necessary to make educated decisions in retaining our sales staff. This saves us time and money.
Company profile
“LoanNow Financial has built a strong reputation as an outstanding mortgage brokerage firm serving the lending needs of real estate professionals, builders and individual home buyers throughout the United States. We’re a full service mortgage banker-broker with an experienced staff offering expertise in every area of mortgage lending...from purchase to refinance to construction lending. We have access to a full range of mortgage sources and all of our lending specialists are dedicated to finding the right loan - with the best rates, terms and costs - to meet our clients’ unique needs. But that’s just the beginning of our service, throughout the lending process we provide regular loan updates and progress reports so clients always know the status of their loan. We also offer a special Mortgage Manager service for those considering refinancing their mortgage. And, now it’s our pleasure to offer all of our exceptional mortgage services online. Through LoanNow.com you not only have access to the best loans available in the marketplace, but you can review loan alternatives, and even apply for your loan, at your convenience, online - 24 hours a day.”
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Software benefits
"prairieFyre Software is the cornerstone and critical success factor for managing my mortgage business. The Contact Center Management software simply makes managing sales and marketing easier by its software applications. It provides us with a more intelligent system for managing our individual sales professional along with tracking all activity. It has significantly increased the productivity of my sales department and increased the profitability of my marketing."
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The quality of prairieFyre service
above and beyond any other vendor we have worked with: incredible service
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