Metafore IT Solutions
Company profile   "Increased agent efficiency…”   “prairieFyre has provided us with excellent customer service …”
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Favorite reports: Queue Performance Reports, Agent Event Reports   How do you use the reports? For example, which statistics are most important to your business? We use the reports for SLA measurement, such as Average Speed of Answer and Call Abandonment. Agent reports are used to measure schedule compliance.   Favorite real-time monitor: Queue Now   How does this monitor help you to measure performance? Alarms are set up to alert supervisors when certain thresholds are exceeded.   Company profile A leader in the design and integration of today’s complex information technology systems, Metafore is dedicated to architecting, implementing and supporting dynamic information technology (IT) solutions. Metafore strives to answer the need for improved access to information, ways to easily conduct business, and returns on IT investments.   For over 20 years, Metafore has developed successful business solutions for businesses of all sizes, from the smallest organizations to large enterprises. They employ a proven “best practices” methodology to ensure that their solutions are successfully planned and managed from conception through to implementation.   Metafore is focused on delivering measurable, tangible solutions that meet the needs of businesses. From developing effective mobile solutions for increased sales to automating business processes and reducing transaction costs, Metafore partners with companies to achieve long-term results.   Clients and partners have recognized Metafore for their services and solutions. Metafore is committed to excellence and strives to provide valuable end-to-end solutions. ^ back to the top     Software benefits The benefits to using the Contact Center Solutions software include ¨        Increased agent efficiency ¨        Improved customer service levels ¨        Enables us to ensure adequate staff is available to meet customer service levels ^ back to the top The quality of prairieFyre service prairieFyre has provided our company with excellent service. The training provided by a prairieFyre vendor greatly increased our understanding of the software’s reporting capabilities. It also gave us the ability to better manage and support our organization’s telecommunication needs. We also received a few Intelligent Queue demonstrations, which were very influential in our decision to use the product. ^ back to the top