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prairieFyre Software Inc. is a Microsoft® Certified Solution Provider developing contact center and multimedia communications products based on Microsoft .NET technology.
Our expertise and core competency is in creating and deploying management software systems for enterprise contact centers. Our contact center products, which are part of the Customer Interaction Solutions portfolio, encompass all of the requirements of Internet age contact centers.
One of our latest initiatives is Call Accounting which tracks and reports telephone system costs for Property Management Systems (PMS), education, health care, and other industries so they can manage telephone expenses and activity effectively.
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Customer Interaction Solutions
Customer Interaction Solutions enhances Automatic Call Distribution (ACD) functionality. The Customer Interaction Solutions applications are browser-based so you can manage your contact centers from anywhere over the Internet. Customer Interaction Solutions stores information in the industry-standard SQL database format and uses Microsoft SQL Server 2005 (Express, Workgroup, Standard, and Enterprise editions depending on your configuration) to unify the database across all applications. The Customer Interaction Solutions portfolio comprises Contact Center Enterprise Edition and Contact Center Business Edition. |
The Customer Interaction Solutions portfolio includes
¨ Contact Center Management
¨ Contact Center Management Enterprise Node
¨ ACD Resiliency
¨ High Availability
¨ Interactive Contact Center
¨ Interactive Visual Queue
¨ Contact Center PhoneSet Manager
¨ Contact Center Softphone
¨ Contact Center Screen Pop
¨ Intelligent Queue
¨ Multimedia Contact Center
¨ Contact Center Scheduling
¨ Schedule Adherence
¨ Traffic Analysis
¨ Flexible Reporting |
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Contact Center Enterprise Edition (formerly Contact Center Solutions) addresses the highly sophisticated contact center market. Contact Center Enterprise Edition supports all forms of communication including voice, email, web chat, fax and walk-in customer distribution. This scalable, resilient solution combines robust IP communications platforms, Automatic Call Distribution (ACD), and a modular suite of feature-rich, web-based applications for streamlining contact center management and ultimately enabling agents anywhere productivity.
Contact Center Business Edition has been developed to focus on individual contact centers with 25 agents or less. Contact Center Business Edition is a cost effective, out-of-the-box solution that allows customers to choose from a number of applications including historical reporting, real-time monitoring, dynamic agent and queue control, screen pops and intelligent messaging. |
Call Accounting Solutions
Call Accounting enables you to identify unauthorized telephone calls and excessive telephone costs. You can determine if you are using your ingoing, outgoing, and bi-directional trunks efficiently and if you are using the most cost-effective carriers for your trunks.
The Call Accounting portfolio includes
¨ Call Accounting
¨ Call Accounting Enterprise Node
¨ Subscriber Services
¨ Traffic Analysis
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