ACD Resiliency is an add on to Contact Center Management Enterprise Edition.

Available licensing models:

¨        1-5 Resilient Agents

¨        1-10 Resilient Agents

¨        1-25 Resilient Agents

¨        1-50 Resilient Agents

¨        1-75 Resilient Agents

¨        1-100 Resilient Agents

If you require licenses for more than 100 agents, you can buy additional licenses in packs of 50.

The number of resilient agent licenses will no exceed your number of Contact Center Management Enterprise Edition agent licenses.