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Contact Center Management Enterprise Node is an add-on product for Contact Center Management Enterprise Edition that provides multi-site contact center capabilities using a single-server configuration. Contact Center Management Enterprise Node is required if your business has more than one telephone system collecting ACD data, and you want to collect real-time and historical reporting from those additional telephone systems.
The Contact Center Management Enterprise Node license enables you to collect contact center data from additional telephone systems beyond the single telephone system collection license included in Contact Center Management Enterprise Edition.
Available licensing models:
¨ Contact Center Management Enterprise Node
¨ Contact Center Management Enterprise Node 5-pack
¨ Contact Center Management Enterprise Node Gateway
¨ Contact Center Management Enterprise Node Gateway to Enterprise Node upgrade
NOTE: Contact Center Management Enterprise Node is not availalble with Contact Center Business Edition. |