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View some of the real-time monitors available in Contact Center Client. These monitors are invaluable to day-to-day contact center operation. The agent monitors, queue monitors, marquee, and network monitor show you who's doing what, when, and for how long.
Agent monitors
 The Agent State by Position, Employee State by Position, and Extension State by Position monitors provide real-time agent information. They display the state, time in the state, agent name/employee name, agent ID/ employee ID, and extension number (or queue number for agents On ACD or on ACD Hold). Using the position monitors, you can arrange the cells on the monitors and view agent IDs, employees, or extensions by their physical position in your contact center.
 The Agent State by Time and Employee State by Time monitors provide real-time agent information under On ACD, Idle, On Non ACD, Unavailable, and Log Off column headings. Agents are sorted by state. Each cell shows the state, agent name, agent ID, extension number (or queue number for Agents On ACD and agents on ACD Hold), and time in state. Each column lists the agents in order of time in state. You can specify which columns of agent statistics are displayed.
 The Agent Shift monitor provides running totals of statistics on individual agents for the day. You can specify which columns of agent shift statistics are displayed, and sort individual monitor columns in ascending or descending order.
 The Multimedia Employee monitor displays the real-time status of employees who are simultaneously logged on to voice, email, chat, and/or fax. The monitor displays the state, employee name, employee ID, extension number (or queue number for voice agents On ACD or on ACD Hold), and time in the state for each multimedia queue to which the employee is logged on. If an agent is in an email, chat, or fax agent state, the monitor displays the queue number to which the agent is logged on.
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Queue monitors
 The Queue by Period monitor shows queue statistics collated over 15-minute intervals.
 You can rearrange columns on the Queue Now and Queue Group Now monitors. You click a column header to select a column, release the mouse button, click the column header again and move the column to another place on the monitor using a drag-and-drop operation. In addition, you can specify which columns of queue statistics are displayed.
Charts display Queue Now and Queue Performance by Period statistics in a chart format.
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Marquee
 You can build a Marquee monitor to broadcast statistics and messages. Contact Center Client Marquees are highly customizable.
Network monitor
 The Network Monitor application provides information on the status of media server real-time data collection. You can verify if alarms are enabled for your media servers, and if the media servers are reporting any alarms.
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