Contact Center Management Licensing
For the Mitel 3300 ICP, SX-2000, and SX-200, you license Contact Center Management based on the total number of physical people you track in your contact center. Your license reflects the maximum number of people on which you can monitor real-time activities and run reports.   For example, suppose you purchase a 25 agent ACD package for Contact Center Enterprise Edition. You require a Contact Center Management license for 1-25 agents. Your telephone system will support 25 simultaneously logged on agents. However, if you schedule a morning shift of 25 logged on agents, followed by an afternoon shift with a new set of 25 logged on agents, then you are running reports on 50 physical agents and require a Contact Center Management license for 1-50 agents.
Enterprise Edition	Business Edition
Available licensing models: PRICING IS NOT CUMULATIVE ¨        Contact Center Management Enterprise Edition 1-5 agents ¨        Contact Center Management Enterprise Edition 1-10 agents ¨        Contact Center Management Enterprise Edition 1-25 agents ¨        Contact Center Management Enterprise Edition 1-50 agents ¨        Contact Center Management Enterprise Edition 1-75 agents ¨        Contact Center Management Enterprise Edition 1-100 agents   If you require licenses for more than 100 agents, you can buy additional licenses in packs of 50.   After you purchase your initial Contact Center Management configuration, you can increase the agent capacity of your contact center with the following license upgrades: ¨        Contact Center Management Enterprise Edition 6-10 agent upgrade ¨        Contact Center Management Enterprise Edition 11-25 agent upgrade ¨        Contact Center Management Enterprise Edition 26-50 agent upgrade ¨        Contact Center Management Enterprise Edition 51-75 agent upgrade ¨        Contact Center Management Enterprise Edition 76-100 agent upgrade   If you require licenses for more than 100 agents, you can buy additional upgrade licenses in packs of 50.   Each of the preceding licensing configurations includes the complete set of Contact Center Management features: ¨        YourSite Explorer: Complete contact center configuration from a single user interface ¨        YourSite: Database management ¨        Reporter: On-demand reports and graphs ¨        Scheduled Reports: Scheduled reports and graphs ¨        Report Inbox: Supervisor report inboxes ¨        Forecasting tool: Forecasts based on historical contact center traffic volumes ¨        Contact Center Client: ·         Agent desktop real-time displays (agent monitors) ·         Supervisor desktop real-time displays (supervisor monitors) ·         Historical real-time events (Auditor) ·         Agent and supervisor online chat ·         Media server real-time data collection status (Network Monitor) ¨        Reader board messaging software (Wallboarder) ¨        Inspector: Data-mining tools	Available licensing models:                                                  ¨        Contact Center Management Business Edition: 5 agents (5 reporting agents and 5 agent desktops) and 1 supervisor   After you purchase Contact Center Management Business Edition, you can increase the agent capacity of your contact center with the following license upgrades: ¨        Contact Center Management Business Edition: 5 Agent Reporting pack (maximum of 4 extra per site for a total of 25 agents) ¨        Contact Center Management Business Edition: 1 Supervisor desktop ¨        Contact Center Management Business Edition: 5 Agent Desktop pack (maximum of 5 per site for a total of 25 agents)   Contact Center Management Business Edition includes the following features: ¨        YourSite Explorer: Complete contact center configuration from a single user interface ¨        YourSite: Database management ¨        Reporter: On-demand reports and graphs ¨        Scheduled Reports: Scheduled reports and graphs ¨        Report Inbox: Supervisor report inboxes ¨        Contact Center Client: ·         Agent desktop real-time displays (agent monitors) ·         Supervisor desktop real-time displays (supervisor monitors) ·         Historical real-time events (Auditor) ·         Agent and supervisor online chat ·         Media server real-time data collection status (Network Monitor) ¨        Inspector: Data-mining tools   NOTE: Unlike Contact Center Management Enterprise Edition, reporting and desktop licenses are sold separately for Contact Center Management Business Edition.
NOTE: Contact Center Management includes Microsoft SQL Server 2005 Express, a basic version of Microsoft SQL Server. The Express Edition storage capacity is 4 GB. As a result, you may need to purchase an upgraded version of Microsoft SQL Server depending on you company needs. For more information, see the Customer Interaction Solutions System Engineering Guide.