Contact Center Scheduling Licensing

Contact Center Scheduling is an add-on product for Contact Center Management Enterprise Edition that enables you to customize schedules and groups, forecast scheduling requirements, and print schedule reports. You license Contact Center Scheduling based on the total number of physical people you schedule in your contact center. Your license reflects the maximum number of people you can schedule.

Available licensing models:                                     PRICING IS NOT CUMULATIVE ¨        Contact Center Scheduling 1-25 agents ¨        Contact Center Scheduling 1-50 agents ¨        Contact Center Scheduling 1-75 agents ¨        Contact Center Scheduling 1-100 agents   If you require licenses to schedule more than 100 agents, you can buy additional licenses in packs of 50.

For example, suppose you purchase a 25 agent ACD package. You require a Contact Center Scheduling license for 1-25 agents. The telephone system will support 25 simultaneously scheduled agents. However, if you schedule a morning shift of 25 scheduled agents, followed by an afternoon shift with a new set of 25 scheduled on agents, then you are scheduling 50 physical agents and require a Contact Center Scheduling license for 1-50 agents.

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After you purchase your initial Contact Center Scheduling configuration, you can increase the agent capacity of your contact center with the following upgrades: ¨        Contact Center Scheduling 26-50 agent upgrade ¨        Contact Center Scheduling 51-75 agent upgrade ¨        Contact Center Scheduling 76-100 agent upgrade   If you want to upgrade to more then 100 agents, you can buy additional upgrade licenses in packs of 50.   NOTE: Contact Center Management Enterprise Edition is a requirement of Contact Center Scheduling. Contact Center Scheduling is not available for Contact Center Business Edition.