Contact Center Business Edition
Single-site and small- to medium-scale solution   Contact Center Business Edition is designed for Customer Interaction Solutions customers who ¨        Have a single-site contact center with 25 agents or less ¨        Are searching for a single server, out-of-the-box deployment designed for functional contact centers ¨        Want to ensure they are investing in a future-proof solution
Contact Center Business Edition is the right solution for contact centers that ¨        Comprise a single site ¨        Have 25 or fewer agents, and 5 or fewer supervisors ¨        Need a cost-effective solution (optimize cost savings when you purchase Contact Center Management Business Edition in conjunction with Interactive Contact Center Business Edition, and/or Intelligent Queue Business Edition) ¨        Only report on agents (where agents do not need to view themselves in real time) ¨        Want a solution that can grow with contact center growth	The Contact Center Business Edition portfolio includes the following applications ¨        NEW Contact Center Management Business Edition ¨        NEW Interactive Contact Center Business Edition ¨        NEW Intelligent Queue Business Edition ¨        NEW Contact Center PhoneSet Manager ¨        NEW Contact Center Softphone ¨        CRM ¨        Call Accounting ¨        Traffic Analysis
NEW Contact Center Management Business Edition Contact Center Management Business Edition is a browser-based application that provides real-time and historical monitoring on a maximum of 25 agents.  Learn more about Contact Center Management >>   NEW Interactive Contact Center Business Edition Interactive Contact Center Business Edition is an application that allows you to control gent and queue states instantly and easily via the Contact Center Management real-time display for up to 25 agents. This application runs only on the SX-2000 and 3300 ICP platforms. Interactive Contact Center Business Edition integrates with Contact Center Management. Learn more about Interactive Contact Center >>   NEW Intelligent Queue Business Edition Intelligent Queue Business Edition is a browser-based recorded announcement solution (8-port maximum) that provides standard recorded announcements, intelligent messaging capabilities, routing and callback. Learn more about Intelligent Queue >>   NEW Contact Center PhoneSet Manager Contact Center PhoneSet Manager is software that Automates phone sets from PC desktops. Learn more about Contact Center PhoneSet Manager >>   NEW Contact Center Softphone Contact Center Softphone is software that provides complete phone set functionality from the computer desktop. It delivers voice media to the agent using a multimedia computer and USB headset. Learn more about Contact Center Softphone >> ^ back to the top CRM Contact Center Solutions integrates with Microsoft Contact Relationship Management (CRM) software to provide efficient customer interactions, regardless of the contact method used: voice, email, chat, web, or fax. Learn more about CRM >>   Call Accounting Call Accounting is a browser-based application that enables you to track telephone system costs and summarize them in reports. Learn more about Call Accounting >>   Traffic Analysis Traffic Analysis is an add-on product to help you determine if you are using your incoming, outgoing, and bi-directional trunks efficiently. Learn more about Traffic Analysis >> ^ back to the top
For more information on our products and services, contact prairieFyre at sales@prairiefyre.com.