Contact Center Business Edition
Single-site and small- to medium-scale solution   Contact Center Business Edition is designed for Customer Interaction Solutions customers who ¨        Comprise a single site ¨        Have 25 or fewer agents and five or fewer supervisors ¨        Need a cost-effective solution ¨        Want a solution that matches the needs of their growing organization ¨        Run core voice reports only
What is the cost saving achieved with Contact Center Business Edition? Cost savings are realized in three primary areas where contact centers: ¨        Deploy few agent real-time desktops ¨        Use Interactive Contact Center for agent and queue control ¨        Implement Intelligent Queue Business Edition and/or Multimedia Contact Center Business Edition	The Contact Center Business Edition portfolio includes the following applications ¨        Contact Center Management Business Edition ¨        Interactive Contact Center Business Edition ¨        Intelligent Queue Business Edition ¨        Contact Center PhoneSet Manager ¨        Contact Center Softphone ¨        CRM ¨        Call Accounting ¨        Traffic Analysis
Contact Center Management Business Edition Contact Center Management Business Edition is a browser-based application that provides real-time and historical monitoring on a maximum of 25 agents.  Learn more about Contact Center Management >>   Interactive Contact Center Business Edition Interactive Contact Center Business Edition is an application that allows you to control agent and queue states instantly and easily via the Contact Center Management real-time display for up to 25 agents. Interactive Contact Center Business Edition integrates with Contact Center Management. Learn more about Interactive Contact Center >>   Intelligent Queue Business Edition Intelligent Queue Business Edition is a browser-based recorded announcement solution (8-port maximum) that provides standard recorded announcements, intelligent messaging capabilities, routing, and callback. Learn more about Intelligent Queue >>   Contact Center PhoneSet Manager Contact Center PhoneSet Manager is software that Automates phone sets from PC desktops. Learn more about Contact Center PhoneSet Manager >>   Contact Center Softphone Contact Center Softphone is software that provides complete phone set functionality from the computer desktop. It delivers voice media to the agent using a multimedia computer and USB headset. Learn more about Contact Center Softphone >> ^ back to the top CRM Contact Center Solutions integrates with Microsoft Contact Relationship Management (CRM) software to provide efficient customer interactions, regardless of the contact method used: voice, email, chat, web, or fax. Learn more about CRM >>   Call Accounting Call Accounting is a browser-based application that enables you to track telephone system costs and summarize them in reports. Learn more about Call Accounting >>   Traffic Analysis Traffic Analysis is an add-on product to help you determine if you are using your incoming, outgoing, and bi-directional trunks efficiently. Learn more about Traffic Analysis >> ^ back to the top
For more information on our products and services, contact prairieFyre at sales@prairiefyre.com.