Flexible Reporting Benefits
Read on to find out about the benefits of Flexible Reporting:
FEATURE	DESCRIPTION	BENEFIT
Customize reports	Flexible Reporting enables you to select the columns to appear in a report, combine like-data across devices, control column order, rename column headings, and customize report headers.	Managers and supervisors are able to easily create reports that suit their business needs and make the most sense to their employees.
Combine like-data across devices	Select column headers for two or more devices and combine them in one report. For example, you can select “by period” column headings for agent groups and queue groups and combine them in the same report.	Report on multiple devices in one report.
Preview reports	Preview reports in Flexible Reporting.	Managers and supervisors can preview reports before running or scheduling them.
Render reports in Excel XLS and Adobe PDF formats	You can export your customized reports as XLS or PDF formats.	Exporting your custom reports as XLS and PDF files enables you to add statistics to the report at a later date, and eases file sharing.
Run custom reports like standard reports	Run custom reports on demand, or scheduled, from within the same user interface as standard reports.	Enables you to run reports when it's convenient for you. The familiar, easy-to-use interface eases the amount of time it takes to get comfortable with the product.