Flexible Reporting
Create fully customized reports   Sometimes software that enables you to report on your business is simply not enough. Supervisors and managers need to be able to select the data that will display in the reports, ensuring that only relevant statistics display. They also need to be able to re-order report structure, so that statistics make the most sense to their business needs. Sometimes supervisors and managers need to combine multiple reports or multiple device reports into a single report. They also need to be able to render reports in Excel® XSL or Adobe® PDF format so they can add or edit statistics manually at a later time and share reports easily. As a result, contact centers require a solution that enables them to easily customize their reports at an affordable price.
The solution Flexible Reporting is an add-on application to Customer Interaction Solutions Enterprise Edition that enables you to ¨        Take existing reports and remove statistics that do not apply to your business needs ¨        Rename report headers and columns ¨        Combine statistics from multiple reports in a single report ¨        Combine multiple reports in a single report ¨        Add blank columns to reports so you can add customized statistics in Excel ¨        Save custom report templates ¨        Preview customized reports before generating or scheduling them ¨        Render reports in Excel XSL and Adobe PDF formats   Contact center benefits In addition to the 425 reports currently provided by Customer Interaction Solutions Enterprise Edition, Flexible Reporting enables you to create fully customizable reports. Using a user-friendly wizard and drag-and-drop functionality, Flexible Reporting enables you to: ¨        Focus on data that suits the needs of your business ¨        Ensure that report names and column headings are meaningful ¨        Compare the performance of multiple device types, such as extensions and trunks, within a single report ¨        Avoid running multiple reports to get the statistics you need ¨        Save time by re-using personal or shared custom report templates ¨        Ensure you are satisfied with custom reports before generating or saving them ¨        Further customize reports in Excel and share view-only reports as PDF files ¨        Benefit from a short learning curve ¨        Enjoy the familiar Microsoft Office 2007 look and feel ¨        Readily generate, schedule, and share custom reports using the familiar Contact Center Management interface   prairieFyre Software Inc. offers training for its solutions. Contact your Mitel Channel Partner to register.