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The solution
Customer Interaction Solutions High Availability is an optional application to Customer Interaction Solutions Enterprise Edition that ensures minimal downtime of your contact center. The High Availability option includes
¨ Support for running Customer Interaction Solutions software in active and stand-by environments
¨ A second instance of the software running in a clustered environment
¨ A technical assessment of the Microsoft Clustering environment and a report on your disaster recovery and High Availability needs
¨ The installation and commissioning of the Customer Interaction Solutions software
¨ An upgrade from Standard to Premium 365/24/7 maintenance for the first year
Contact center benefits
Windows Server 2003 Enterprise Edition Server Clustering offers cost-effective high availability for a wide variety of applications that are easy to deploy and manage. Contact Center Management is now included in the list of applications that are supported in a clustered environment.
The Customer Interactions Solutions High Availability configuration leverages Microsoft Clustering services for
¨ Contact Center Management
¨ Intelligent Queue
¨ Interactive Contact Center
¨ Interactive Visual Queue
¨ Flexible Reporting
Customer Interaction Solutions High Availability ensures failover to a secondary server when the primary server fails. It ensures minimal downtime, enabling you to upgrade or perform maintenance on servers without affecting clients and enabling you to conduct business as usual. This ensures that
¨ Your contact center is able to operate 24 hours a day, 365 days a year
¨ Your customers are always able to get the assistance they need
¨ No money is lost during down times
To purchase Customer Interaction Solutions High Availability, contact your Mitel Channel Partner or contact prairieFyre at 613-599-0045 or support@prairiefyre.com |