High Availability Benefits

Read on to find out about the benefits of High Availability:

FEATURE

DESCRIPTION

BENEFIT

Microsoft Clustering services for Contact Center Management

Customer Interaction Solutions High Availability enables your contact center to operate with minimal downtime, even in the event of a network outage, hardware failure, or during server upgrades or maintenance.

Your contact center is highly available, customers are able to get the assistance they need, and no money is lost during down times.

Microsoft Cluster storage for enterprise data

The High Availability configuration includes a cluster storage device, which holds all of your Enterprise data.

Your contact center will always have backup SQL data files and Customer Interaction Solutions configuration files.

Upgrade to Premium 365/24/7 maintenance

The High Availability option includes an upgrade from Standard to Premium 365/24/7 maintenance for the first year.

prairieFyre’s Premium maintenance package includes technical support, emergency after-hours support, priority support and escalation, and software upgrades 24 hours a day, 7 days a week, 365 days a year.