Contact Center Soft Phone
VoIP for your contact center   Voice over IP (VoIP) is the latest technology in telecommunication. Why? Because no matter where you are with your PC, wired or wireless, you have access to a phone when you have access to the internet. No extra equipment is required, just your PC and headphones. VoIP is the contact center of the future. Remote agents and a telecommuting workforce are made possible by faster and more reliable internet access.
The solution Soft phone is available in two options: Contact Center PhoneSet Manager and Contact Cetner Softphone. They are add-on applications for Contact Center Management that add PC functionality to both traditional telephone sets, as well as standalone soft phones. The functionality of Contact Center Softphone and Contact Center PhoneSet Manager is identical. ¨        Contact Center Softphone integrates with both wired and wireless USB headsets. The Contact Center Softphone user interface mirrors the Mitel 5220 phone set display and menu functions to provide complete phone set functionality from the computer desktop. A computer and USB headset deliver calls to the agent. ¨        Contact Center PhoneSet Manager automates the Mitel 4015, 4025, 4150, 5215, 5220, 5235, and Navigator IP phone sets from the computer desktop. An agent who uses Contact Center PhoneSet Manager has a headset connected to a desk phone.   Contact center benefits Contact Center PhoneSet Manager and Contact Center Softphone provide the control and monitoring capability needed for modern call centers. They enable agents to use their desktop computers as IP-based phones. In addition to the telephony features provided by traditional telephone sets, Contact Center PhoneSet Manager and Contact Center Softphone provide ACD agent functions using MiAUDIO. For example, agents can log themselves on or off, and place themselves in or remove themselves from Make Busy with reason or Do Not Disturb. In addition, agents can tag incoming calls with Account Codes.   prairieFyre Software offers training for its solutions. Contact your Mitel Channel Partner to register.