Soft Phone Licensing
Contact Center PhoneSet Manager and Contact Center Softphone are add-on products for Contact Center Enterprise Edition or Contact Center Business Edition that enable agents to use their desktop computers as IP-based phones.
Contact Center PhoneSet Manager   Contact Center PhoneSet Manager automates Mitel IP phone sets from the computer desktop. An agent who uses Contact Center PhoneSet Manager has a headset connected to a desk phone.   Available licensing models: Contact Center PhoneSet Manager 5-pack Contact Center PhoneSet Manager 10-pack Contact Center PhoneSet Manager 25-pack Contact Center PhoneSet Manager 50-pack Contact Center PhoneSet Manager 100-pack	Contact Center Softphone   Contact Center Softphone provides complete phone set functionality from the computer desktop, eliminating the need for a traditional phone set.   Available licensing models: Contact Center Softphone 5-pack Contact Center Softphone 10-pack Contact Center Softphone 25-pack Contact Center Softphone 50-pack Contact Center Softphone 100-pack   NOTE: Contact Center PhoneSet Manager is a requirement for Contact Center Softphone. The number of Contact Center Softphone licenses cannot exceed the number of Contact Center PhoneSet Manager licenses.