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Trunk traffic reporting
You want to ensure you always have the optimum number of resources to meet your customer service objectives.
The solution
Traffic Analysis is an add-on application to Call Accounting or Contact Center Management. Traffic Analysis provides an overall view of trunk traffic and includes three components: Trunk, Route and DTMF Receiver reports.
Benefits
If your trunks are configured effectively, you save money and provide a high level of service to your customers: customers do not have to wait long on hold.
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