Traffic Analysis Benefits
Read on to find out about the benefits of Traffic Analysis in trunk reports, route reports, and DTMF reports.
FEATURE	DESCRIPTION	BENEFIT
Trunk reports	Truck reports consist of ¨      Busy hour reports – highlight the busiest hour of your business day ¨      Percentage change ¨      Traffic by period reports – know when trunks experience either high usage with low call peg count or low usage with high call peg count	Use Trunk reports to customize and optimize trunk programming based on call traffic patterns.
Route reports	Route reports ascertain whether your callers were able to access the appropriate ¨      Route ¨      Route list ¨      Route plan   If your callers were not able to gain access, the reports show when access was denied.	Use Route reports to fine-tune your routing to ensure that you take advantage of the lowest rates provided by your carrier.
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FEATURE	DESCRIPTION	BENEFIT
DTMF reports	The DTMF report provides you with an overall view of your DTMF receiver demand.	Use DTMF reports to proactively manage your DTMF resources. Ensure you always have the optimum number of resources to meet your customer service objectives.
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