Interactive Visual Queue
Real-time queue control
You want to respond immediately to changing call volumes—dispersing calls effectively and ensuring priority calls are answered first.
Contact recognition
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Contact prioritization
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Knowledge of which callers are waiting in queue, how long they have been waiting, and their answer position relative to other callers   Dynamic prioritization of contacts so you can respond to changing contact volumes immediately   Prioritize the service to recognizable customers in real time: the right service at the right time
The solution Interactive Visual Queue provides contact recognition and contact prioritization. Interactive Visual Queue is an add-on application that works in conjunction with Contact Center Management and Interactive Contact Center.   Contact center benefits Interactive Visual Queue provides supervisors greater control over the wait times of incoming calls in queue. Interactive Visual Queue ensures agents can recognize contacts immediately and answer priority calls first.   Interactive Visual Queue helps you ¨      Support an immediate response to changing call volumes ¨      Disperse calls effectively ¨      Guarantee priority calls are answered first ¨      Ensure callers experience minimal wait times before their calls are answered