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Interactive Visual Queue is an add-on product for Interactive Contact Center Enterprise Edition only that enables agents to identify calls within queues and manually prioritize the calls.
Available licensing models:
¨ Interactive Visual Queue
¨ Interactive Visual Queue 5-pack
¨ Interactive Visual Queue Gateway
¨ Interactive Visual Queue Gateway upgrade
NOTE: Interactive Contact Center Enterprise Edition is a prerequisite to Interactive Visual Queue. Interactive Visual Queue is not available for Contact Center Business Edition.
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