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Multi-node data collection
Using Call Accounting Enterprise Node, you can leverage multi-site Call Accounting functionality, including globally dispersed sites, while minimizing the overhead costs associated with purchasing and maintaining multiple servers.
The solution
Call Accounting Enterprise Node is a reliable NT Service that can reside at one or more remote locations. At remote locations, Call Accounting Enterprise Node software
¨ Collects SMDR data from single or co-located telephone systems, over Com ports or TCP-IP
¨ Stores SMDR data on the local Call Accounting Enterprise Node Server and on the Call Accounting Enterprise Server
¨ Streams real-time SMDR data to the Call Accounting Enterprise Server
¨ Automatically synchronizes the remote site data with that of the Call Accounting Enterprise Server for accurate, multi-site, historical reporting
Benefits
Call Accounting Enterprise Node software provides the following benefits:
¨ Small application footprint: does not require SQL or IIS Microsoft supporting applications
¨ Increased reliability through redundant data collection: Call Accounting Enterprise Node stores SMDR data locally. This provides added security in the event of network outages.
¨ Ability to leverage existing computers at remote contact center locations
¨ Centralized backup strategy
¨ Lowered administrative overhead and maintenance
With Call Accounting Enterprise Node software, you do not require SQL, IIS, or other server support applications at your remote sites. You require only Windows 2000/2003, Windows 2000 Professional, or Windows XP Server, and a computer with some hard drive space.
The Call Accounting Enterprise Node software at remote sites communicates with the Call Accounting Enterprise Server at the corporate office across the company's LAN/WAN and intranet via TCP-IP. You can view up-to-the-minute reports on an enterprise-wide basis from any location.
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