NEW Call Accounting
Call costing and call management   NEW Call Accounting Version 5.4 Call Accounting Version 5.4 is dramatically different than its predecessor. While its purpose has not changed—enabling businesses to manage call activity and cost calls effectively—Call Accounting Version 5.4 accomplishes this through a new user interface and new reporting options.   Call Accounting Version 5.4 includes the following enhancements ¨        New unified user interface: YourSite Explorer ¨        Default location information for North America, Mexico, Caribbean, and Latin America for out-of-the-box functionality
¨        3300 ICP Synchronization and Validation ¨        Customizable call types and location information ¨        Real-time Extension State by Position monitoring ¨        New reporting package with reformatted reports and filter options ¨        Simplified and more flexible configuration ¨        Export/import support for call rates, call types, and carrier plans ¨        Integration with Contact Center PhoneSet Manager, Contact Center Softphone, and Contact Center Screen Pop   To optimize your business potential, you need to know if your telecommunication costs are excessive and if so, why. Are your employees making unauthorized telephone calls? Are you using your ingoing, outgoing, and bi-directional trunks efficiently? Are you using the most cost-effective carriers for your trunks? You need a call accounting solution that will answer these questions and help you use your resources more efficiently.
The solution Call Accounting is a comprehensive call costing solution that is available as either a single site or multi-site solution that can optionally be integrated with Contact Center Management. Robust and reliable, it enables you to monitor and control telecommunication costs and gives you a true picture of how much money is being spent and who is spending it.   Call Accounting enables you to ¨        Monitor usage and establish call patterns for departments and work groups ¨        Track, report, and control telecommunication costs ¨        Perform cost recovery and carrier bill reconciliation ¨        Know if costs are excessive because employees are sharing toll free lines, calling restricted numbers, or calling their friends long distance   Call Accounting benefits Call Accounting provides advanced capabilities that enable you to ¨        Incorporate data from multiple telephone systems to get the “big picture” ¨        Manage call flow and schedule staff when they are needed ¨        Know the distribution of telecommunication costs across departments and work groups and verify carrier bills ¨        Resolve misuse of the telephone system ¨        Produce flexible rate tables that are tailored to the organization ¨        Fully integrate Call Accounting with Customer Interaction Solutions   ^ back to the top