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Customer-focused organizations know their contact center is the front line between them and their customers. They also realize that their Customer Relationship Management (CRM) system is the backbone of their business and the key to how well they serve those customers. Microsoft Dynamicsä CRM 3.0 gives your contact center agents the tools they need to increase customer loyalty, perform real-time business analysis and streamline business processes.
As a Microsoft Gold Certified Partner, prairieFyre Software is recognized as a top-tier solution provider for Microsoft Business Solutions. prairieFyre specializes in custom development projects to integrate Dynamics CRM into our award-winning suite of Multimedia Contact Center solutions. |
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Like Microsoft Dynamicsä CRM, our Contact Center Solutions user experience has been designed to be a natural extension of Microsoft Office and Outlook®, providing a familiar and intuitive work environment that fosters user adoption and productivity. Because the product is built on the scalable and secure .NET platform and leverages standard tools and technology, including Microsoft SQL Serverä, prairieFyre is able to tightly integrate voice, web, email, chat and fax interactions with Microsoft Dynamicsä CRM. From simple “screen-pops” to advanced real-time reporting and provisioning applications, prairieFyre Software has built a contact center suite that leverages the power of Microsoft Dynamicsä CRM to provide unparalleled levels of customer service.
For more information, please contact: sales@prairiefyre.com |