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"Last night we were upgrading Contact Center Management at Federated. We ran into some problems and worked with your after-hours technical support person on his cell phone. I really appreciated his help and willingness to stay with us until we were back up-and-running. Keep up the good work."
Dennis Marchel
Mitel Networks Corporation

prairieFyre is committed to providing superior service and products at all levels. Our quality service will ensure that you are happy, and our quality software will ensure that your customer is happy.

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Customer Service

 

We want your prairieFyre software experience to be both efficient and enjoyable. If you have any software support issues, we will be happy to provide assistance.

 

Our technical support staff is standing by
Our offices are open between 8:00 A.M. and 6:00 P.M. ET

 

For emergency after-hours phone support
Contact us at 613-599-0045 and select option 2 or 613-787-5624

 

Contact us in the media of your choice

To help serve you faster, please have your Contact Center Management License Key and Site Key ready before you contact us.

 

 

Click the icon to email a prairieFyre Customer Service representative.

 

Click the icon to chat with a prairieFyre Customer Service representative.

 

Phone

613-599-0045, dial 3 to speak with a prairieFyre Customer Service representative.

 

Click the icon to request a Web Callback.

A Customer Service representative will call you as soon as one becomes available.

 

Fax

613-599-7677,

to the attention of Customer Service.

Pay per incident
If you are out of warranty and prefer not to purchase extended service and support, you have the option of purchasing our “pay per incident” support. You only pay each time you need technical support, so you pay only once if you need support only once. However, “pay per incident” support does not include an upgrade in software. If an upgrade is required to address your problem, you will have to purchase our extended support. Contact prairieFyre Customer Service for pay-per-incident support.

730-555 Legget Drive, Tower B Kanata, ON K2K2X3 Canada Tel: 613-599-0045 sales@prairiefyre.com Last Updated: 3/17/2008  Privacy Statement