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Frequently Asked Questions
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Why upgrade to Customer Interaction Solutions?
What is the most efficient way to plan and manage my contact center?
How do I sign up for training?
How do I create a support package?
How do I calculate my Service Level?
Do prairieFyre products come with a warranty?
How do I buy Extended Service and Support?
How do I turn off the reminder screen after my Service and Support expires?
How do I find out more about reports?
How do I perform a manual summarize? |
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Why upgrade to Customer Interaction Solutions?
View the Why upgrade to the Customer Interaction Solutions suite? document. |
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What is the most efficient way to plan and manage my contact center?
View the Planning and Managing Your Contact Center document. |
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How do I sign up for training?
1. Start by determining the training packages you need.
2. Then, contact your Mitel Channel Partner for pricing.
3. Finally, complete the training request form to set up the time and date of your session. |
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How do I create a support package?
To create the support package on the Contact Center Management
- Click Start=>Programs=>Mitel=>Contact Center Client.
- Click the Management button.
- If this does not appear, click View and select Administration.
- Click Support.
- Click Create a Support Package. The Support Package Wizard appears.
- Select a File location and a name for the file.
- Select the telephone system files you would like to add.
- Click Next.
- Click Finish.
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How do I calculate my Service Level?
View the Service Level % Calculation in Contact Center Management document. |
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Do prairiefyre products come with a warranty?
prairieFyre products are under warranty for the first 12 months after purchase. Initial service and support includes
¨ Technical support, Monday to Friday from 8:00 A.M. to 6:00 P.M. ET
¨ Emergency after hours support, Monday to Friday from 6:00 P.M. to 10:00 P.M. ET
¨ Free software upgrades
After the initial warranty expires, you can purchase Extended Service and Support through your Mitel Channel Partner. For more information, review the Extended Service and Support document or refer to the support pages on this site. |
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How do I buy Extended Service and Support?
Determine the Extended Service and Support package you need and then contact your Mitel Channel Partner to submit your request.
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How do I turn off the reminder screen after my Service and Support expires?
To turn off the reminder screen after your warranty expires
1. Log into your Contact Center Management/Call Accounting website with administrator rights to the prairiefyre software.
2. Click YourSite=>Enterprise.
3. Click the system messages tab and clear the Display warranty warning and expiration message check box. |
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How do I find out more about reports?
The Contact Center Solutions Reports Guide and the Call Accounting Reports Guide are comprehensive documents that help you understand over 1000 reports. You can obtain these documents from your Contact Center Management or Call Accounting website under Help=>Documentation, or contact prairiefyre at support@prairiefyre.com.
Do you feel overwhelmed by the number of reports and you don’t know which reports will help you find the information you need?
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How do I perform a manual summarize?
To summarize the data:
1. Click Start=>Programs=>Mitel=>Contact Center Client.
2. Click the Management button (if this does not appear, click the View menu and select Administration.
3. Click Maintenance.
4. Click Summarize Data.
5. Select the start and end dates of the period for which you want to summarize data and click Next.
6. A screen showing the data being written appears; when complete click Next.
7. Data summarization complete window appears; click Finish to exit the summarization wizard.
You can now produce reports on these devices |
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