Call Accounting Training Packages

prairieFyre offers course curriculum for instructor-led Web-based or on-site training sessions. Get your technicians and customers up-and-running on the Call Accounting solution.   Packages Each package consists of specific topics grouped together to suit the most popular Call Accounting training requests. Web-based training sessions typically last up to 4 hours. You also have the option to customize your own personal package to suit your needs. Contact your authorized Mitel Channel Partner for pricing. You can submit a request Online or by phone (613-599-0045, option 6).

Choose a training package that meets your specific needs: ¨      Daily user package ¨      Network Administrator package   Daily User Package This package is for daily users who will be using the Call Accounting solution on a regular basis. This training includes ¨      Preamble à      SMDR call flow and configuration preamble à      Defining toll fraud and configuration settings ¨      Top 3 recommended reports à      Extension group accounting by extension à      Extension by period à      Extension trace ¨      Running reports à      Understand report parameters–basic tab options à      Generate a run-on-demand report à      Display and understand report properties à      Verify Client Component Pack user settings à      View a basic run-on-demand report à      Use the Report Inbox ¨      Scheduling reports à      Create a report schedule à      Associate reports to a schedule à      View the report schedule and report details ¨      Printing and emailing reports automatically à      Set up your email contacts and recipient groups à      Configure your email properties within Call Accounting à      Generate a report and selecting your distribution options to print and email à      View your print and email results using Report Distributor ^ back to the top Network Administrator Package This package is for technical support staff that will be responsible for programming and maintaining the Call Accounting software on a regular basis once the initial installation is complete. This training includes ¨      Management Console à      Start and stop the Call Accounting services à      Run the maintenance routine à      Examine and configure the SQL database à      Edit registry services à      Set alarms for the collector service à      View data alarms à      Back up and restore the YourSite database ¨      Enterprise à      Specify enterprise settings à      Add a site à      Add a media server ¨      YourSite database configuration à      Add, edit, and delete employees, employee groups, extensions, extension groups, trunks and trunk groups ¨      Call Accounting configuration à      Defining carrier plans and associating rate tables à      Defining toll fraud ¨      Security à      Creating and associating security roles ^ back to the top