prairieFyre Training	How do customers book user training with prairieFyre? To book an end user training session with prairieFyre, customers 1.      Select a training package. ¨        Contact Center ¨        Call Accounting 2.      Contact their Mitel Channel Partner for pricing. 3.      Book the training session ¨       Online ¨       By phone (613-599-0045, option 6)
Customers should Invest in prairieFyre training sessions to gain effective business strength and become a top performer. With prairieFyre training customers can ¨        Turn your contact center into a revenue center. ¨        Cut overhead costs. ¨        Increase customer satisfaction. ¨        Meet your Service Level objectives. ¨        Empower your employees.   prairieFyre trainers do their homework! Whether customers need training in Contact Center Management, Interactive Contact Center, Contact Center Scheduling, Schedule Adherence, Multimedia Contact Center, Intelligent Queue, or Call Accounting, our instructors ¨        Instruct customers using their contact center data ¨        Identify reports and real-time monitors that suit your customers’ requirements ¨        Train customers to understand and interpret data from key reports ¨        Supply customers with a step-by-step workbook to use during training and keep as a handy reference tool ¨        Provide business intelligence allowing customers to cut costs and increase their Service Levels
	Customers decide the type of training they want. We offer two types of end user training: ¨    Web-based training ¨    On-site training   Customers are advised to contact their authorized Mitel Channel Partner for pricing.
Web-based training For instructor-led Web-based training, customers place a call to our instructor and view an interactive Internet session on their computers. They simply turn the phone to speakerphone, plug the monitor into a widescreen, and let a prairieFyre expert lead them through the course curriculum. Web-based training saves customers’ travel costs and time, and they can schedule training when it's convenient for them. A typical web based training session will last up to 4 hours.
Multi-site Web-based training allows you to have up to 25 connections for the same low price. You provide the audio bridge and we'll do the rest. Multi-site Web-based training is ¨        Just like Web-based training ¨        Interactive ¨        A session in which the instructor sends emails to attendees inviting them to join the meeting from their personal desktops
On-site training For the personal touch, we provide on-site training at customers’ locations. In a classroom setting with multiple computers, attendees can key their way to success. The instructor assists students in configuring the Customer Interaction Solutions applications and ensures each individual is on track. Customers invest in hands-on training and build a winning team! The cost of on-site training is the same as that of Web-based training, with the exception of the instructor’s travel expenses. However, with on-site training, multiple employees gain hands-on experience without incurring travel expenses for those employees.
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Training packages Each standard training package consists of specific modules grouped together to suit the most popular training requests. Web-based training sessions typically last up to 4 hours, with the exception of Contact Center Scheduling training (up to 8 hours).
Learn more about Contact Center Training Packages >>
Learn more about Call Accounting Training Packages >>
Customized training packages We are flexible and can tailor training packages to meet your business needs. If there is something that cannot be found in one of our training packages, we will do our best to accommodate your needs. Please contact us to discuss your customized training needs in detail.
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