Download Center
CAUTION: SQL 2005 Express Service Pack 1 can result in some data inconsistencies in Contact Center Management.  We are currently investigating this issue with Microsoft.  In the meantime, it is our recommendation that you do not apply this Service Pack until further notice.
Based on the version the customer is running, find the Service Packs and Hotfixes available for ¨           Customer Interaction Solutions ¨           Call Accounting ¨           Intelligent Queue
CUSTOMER INTERACTION SOLUTIONS / CALL ACCOUNTING
Supported Versions	Upgrades available
5.4.x	Currently Shipping: 5.4 (affects all products)
5.3.x	Latest Service Pack: 5.3 SP3 (affects all products)   Post Service Pack Hotfixes: Contact your Mitel Channel Partner for more information.
5.2.x	Latest Service Pack: 5.2 SP1 (affects all products)   Post Service Pack Hotfixes: Contact your Mitel Channel Partner for more information.
5.1.x	Latest Service Pack: 5.1 SP4 (affects all products)   Post Service Pack Hotfixes: Contact your Mitel Channel Partner for more information.
5.0.x	Latest Service Pack: 5.0 SP2 (affects all products)   Post Service Pack Hotfixes: Contact your Mitel Channel Partner for more information.
4.5.x	Latest Service Pack: 4.5 SP6 (affects all products)   Post Service Pack Hotfixes: Contact your Mitel Channel Partner for more information.
INTELLIGENT QUEUE
Supported Versions	Upgrades available
5.4.x	Currently Shipping: 5.4 (affects all products)
5.3.x	Latest Service Pack: 5.3  SP3 (affects all products)
5.2.x	Latest Service Pack: 5.2 SP1
5.1.x	Latest Service Pack: 5.1 SP1   Post Service Pack Hotfixes: Contact your Mitel Channel Partner for more information.
5.4 Full installation – Web Download     Full installation – FTP Download    Released: April 30, 2008 Affects: all Customer Interaction Solutions and Call Accounting products Details: For more information, please read the Detailed Release Notes
5.3 SP3 Full installation – Web Download     Full installation – FTP Download  Service pack only – Web Download     Service pack only – FTP Download    Released: January 28, 2008 Affects: all Customer Interaction Solutions and Call Accounting products Details: For more information, please read the Detailed Release Notes.
5.2 SP1  Service pack only – Web Download      Service pack only – FTP Download   Released: May 25, 2007 Affects: all Customer Interaction Solutions and Call Accounting products Details: For more information, please read the Detailed Release Notes. ^ back to top
5.1 SP4  Web Download    FTP Download   Released: April 11, 2007 Affects: all Customer Interaction Solutions and Call Accounting products Details: For more information, please read the Detailed Release Notes.
5.0 SP2  Web Download     FTP Download   Released: July 04, 2006 Affects: all Customer Interaction Solutions and Call Accounting products Details: For more information, please read the Detailed Release Notes.
4.5 SP6  Web Download     FTP Download   Released: July 04, 2006 Affects: all Customer Interaction Solutions (Contact Center Solutions) and Call Accounting products Details: For more information, please read the Detailed Release Notes. ^ back to top
Intelligent Queue 5.4  Full installation – Web Download     Full installation – FTP Download       Released: April 30, 2008 Affects: Intelligent Queue Details: For more information, please read the Detailed Release Notes.
Intelligent Queue 5.3 SP3  Full installation – Web Download     Full installation – FTP Download     Service pack only – Web Download     Service pack only – FTP Download     Released: January 28, 2008 Affects: Intelligent Queue Details: For more information, please read the Detailed Release Notes.
Intelligent Queue 5.2 SP1  Service pack only – Web Download     Service pack only – FTP Download       Released: May 25, 2007 Affects: Intelligent Queue Details: For more information, please read the Detailed Release Notes.
Intelligent Queue 5.1 SP1  Service pack only – Web Download     Service pack only – FTP Download   Released: January 12, 2007 Affects: Intelligent Queue Details: Resolves customer reported issues involving UK date interpretation; support package now includes license files; and Time in Queue message playing incorrect values. For more information, please read the Detailed Release Notes.