Customer Inter@ction Solutions – Product of the Year 2010

Customer Inter@ction Solutions magazine awarded prairieFyre Contact Center for Microsoft Lync with the 2010 Product of the Year Award.

“prairieFyre was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. Their Contact Center for Microsoft Lync solution has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and prairieFyre has earned its place with this distinguished honor.”

prairieFyre Software has deployed contact center solutions to over 8,000 customers in over 70 countries worldwide. They have leveraged this experience to create an affordable yet feature-rich solution that is ideal for enterprises looking for a contact center designed to work with Lync Server 2010.

TMC – IP Contact Center Technology Pioneer Award 2010

Customer Inter@ction Solutions magazine awarded Contact Center Solutions with the 2010 IP Contact Center Technology Pioneer Award.

“TMC is proud to distinguish Mitel with an IP Contact Center Technology Pioneer Award. Mitel Contact Center Solutions has been designed with the needs of the contact center market in mind and the potential of IP behind it making it worthy of this prestigious honor,” said Rich Tehrani, CEO, TMC.

“Mitel designs its offering to provide organizations with a reliable, sophisticated and cost-effective contact center solution,” said Stephen Beamish, vice-president of marketing and business development, Mitel. “This award is further validation that our ongoing investment in customer interaction solutions is delivering real value for our customers.”

TMC – Product of the Year 2009

“Customer Inter@ction Solutions magazine has awarded Customer Interaction Solutions software its Product of the Year award for the fourth consecutive year.”

“I am pleased to honor Mitel for its hard work and success. Mitel Contact Center Solutions has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, CEO, TMC.

“For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements.”

TMC – Product of the Year 2008

Customer Inter@ction Solutions magazine has awarded Customer Interaction Solutions software its Product of the Year award for the third consecutive year.

“I am pleased to honor Mitel for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions.

TMC Labs – Innovation Award 2007

TMC Labs has named the Customer Interaction Solutions portfolio as a 2007 TMC Labs Innovation Award winner for its new High Availability configuration option.

“Mitel has demonstrated a commitment to quality and to the further development of IP communications through its Customer Interaction Solutions,” said Tom Keating, CTO and TMC Labs editorial director. “Mitel deserves this great honor, and I look forward to seeing other innovative solutions from them as they continue to further contribute to the future of IP communications.”

The Innovation Award honors products that demonstrate groundbreaking innovation and a significant contribution to the communications industry.

TMC – IP Contact Center Technology Pioneer Award 2007

Customer Inter@ction Solutions magazine awarded Customer Interaction Solutions with the 2007 IP Contact Center Technology Pioneer Award for the newly developed customer-profiling program.

“TMC is proud to recognize Mitel with the IP Contact Center Technology Pioneer Award. Mitel has proven to the editors of Customer Interaction Solutions magazine that its solution has been designed with the needs of the contact center market in mind and the potential of IP behind it,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions magazine.

“Technology is the key to the success of any contact center. This award was created as a way to acknowledge those who bring groundbreaking technologies to market while providing high quality and superior applications.”

Miercom – Business Communications Review November 2006: Best Supervisor Functions

“Some of the more impressive features of the Mitel solution are with the supervisor application—so much so that we chose to recognize [Customer Interaction Solutions] with our citation for Best Supervisor Functions…”

Miercom’s private testing services provide independent performance testing and product-usability analyses to evaluate or compare products’ features and performance capabilities.

TMC Labs – Innovation Award 2006

“Customer Interaction Solutions portfolio is unique in its ability to target the enterprise and the small business contact centers, scaling from five to thousands of agent seats. The new offering provides organizations of any size with the flexibility to implement a contact center solution for their unique service requirements.”

The TMC Labs Innovation Award’s sole purpose is to distinguish products and services that have unique features and that often help to carve out a new market niche or start a trend. This award is also about recognizing products and services with creative and groundbreaking features their competitors’ solutions often lack.

TMC – IP Contact Center Technology Pioneer Award 2006

Customer Inter@ction Solutions magazine awarded the Customer Interaction Solutions product with the 2006 IP Contact Center Technology Pioneer Award.

“Because of its modular design, the Customer Interaction Solution portfolio can grow with a contact center as call volumes and the need for increasing levels of sophistication increase…” [It provides] multimedia contact center management applications that are both familiar and easy to use. …Walk-in Distribution uses traditional ACD routing algorithms to route in-person walk-in clients to the first and most appropriate counter agent available across multiple disciplines…Walk-in traffic becomes just another form of media that can be processed in conjunction with voice, e-mail, Web chat and fax.”

“IP Contact Center Technology Pioneer Awards…[highlights] for readers the best of the best in this emergent technology that is saving call centers all over the world a great deal of time, effort and capital. We’ve chosen as winners the products with the most admirable feature sets and the best track records of dramatically improving the operations of today’s call centers…”

TMC Communications Solutions – Product of the Year Award 2005

“Customer Inter@ction Solutions magazine has awarded Customer Interaction Solutions software its 2005 Product of the Year award.”

Mitel’s Customer Interaction Solutions set – comprised of its Contact Center Enterprise Edition and Contact Center Business Edition – increases productivity and revenue streams, improves customer service, reduces costs and enables employee mobility.

“Each year Communications Solutions magazine bestows Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements,” said Rich Tehrani, TMC President and Group Editor-in-Chief of Communications Solutions. “This year, more than 100 companies demonstrated to the editors of Communications Solutions that their products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.”

TMC Labs – Innovation Award 2005

“The Innovation Awards recognize the most unique and the most innovative products and services in the CRM or call/contact center industries,” said Tom Keating, CTO and Editorial Director at TMC. “Mitel has continued to demonstrate its commitment to develop innovative contact center technology that differentiates the company from its competitors in the VoIP space.”

Mitel Contact Center Solutions is the first of many Mitel solutions to integrate into Microsoft’s Live Communications Server (LCS). It combines robust communications platforms, automatic call distribution (ACD), and a modular suite of feature-rich, web-based applications for streamlining contact center management and enabling advanced multimedia customer transactions.

TMC – IP Contact Center Technology Pioneer Award 2005

“Customer Inter@ction Solutions magazine awarded Visual Architect with Call Center Simulator with the IP Contact Center Technology Pioneer Award.”

This award was established to “… judge the ‘best of the best’ in IP contact center technology, or companies’ products that offer stand-out features, functions or capabilities – setting them apart from others in the space…”

Frost & Sullivan – Customer Value Enhancement Award 2003

Frost and Sullivan named Mitel as the recipient of the Customer Value Enhancement Award for the contact center industry at the Excellence in Customer Value Enhancement Awards Banquet.

“Mitel is one of the few companies in the contact center industry that has seen double-digit growth during the past two years,” says Katrina Howell, Frost and Sullivan industry analyst. “Mitel has achieved growth by satisfying customers with the introduction of a new product line and bundling strategy in combination with a highly competitive pricing strategy.”

Customer Inter@ction Solutions – Product of the Year 2002

“Customer Inter@ction Solutions® magazine named 6150 Multimedia Contact Center as a Product of the Year for 2002…”

“The Product of the Year award is meant not only to honor the outstanding teams who developed and manufactured the products on our winning list, but also to educate our readers on the vast array of offerings in this market.”

TMC Communications Solutions – Product of the Year 2002

“Communications Solutions™ magazine named 6100 Contact Center Solutions as a Product of the Year winner for 2001 and 2002…”

“We initiated this award program to help our readers sort through the vast proliferation of new products and services in the marketplace” said group publisher Rich Tehrani. The award is selected by the editors of Communications Solutions™ and the engineers of TMC Labs™, and given to those select products that deserve the attention of forward-thinking organizations looking for best-of-breed solutions.”

Internet Telephony – Product of the Year 2002

INTERNET TELEPHONY® magazine named 6150 Multimedia Contact Center as a Product of the Year winner for 2002. “6150 Multimedia Contact Center was selected because it demonstrates true innovation”, states Customer Inter@ction Solutions® Group Editor-in-chief, Rich Tehrani.

“This award honors the outstanding teams who developed the products and services on our winning list, and educates our readers on the vast array of offerings in this market. The INTERNET TELEPHONY Product of the Year Awards are the perfect way for us to honor companies developing cutting-edge products and services,” adds Marc Robins, Technology Marketing Corporation’s (TMC’s) Vice President of Publications and Trade Shows.

Customer Inter@ction Solutions – Editors’ Choice 2002

Customer Inter@ction Solutions® magazine awarded 6100 Contact Center Solutions with the 2002 Editor’s Choice Award after an excellent review from the labs of TMC (Technology Marketing Corporation).

TMC Labs conducts unbiased product reviews for the telecom/datacom industry. They have a reputation for providing the most complete, objective, and definitive product reviews in the trade. The contact center suite collected impressive marks for all categories: a perfect 5.0 for documentation, an impressive 4.5 for feature content, and an almost perfect 4.75 for the GUI. It received an overall rating of “A-.”

TMC Communications Solutions – Product of the Year 2001

INTERNET TELEPHONY® magazine, named 6100 Contact Center Solutions as a Product of the Year for 2001.

“As the industry matures, we’re finding more than just products and services on the market – entire solutions are being offered”, said group publisher Rich Tehrani. “The Product of the Year award is given to those select products that deserve the attention of forward-thinking organizations looking for best-of-breed solutions. 6100 Contact Center Solutions is a clear leader in the Contact Center Management sector of the IP telephony industry. We’re proud to reward their hard work and innovation.”