Announcing the New Open Training Session Offering

The prairieFyre technical training team is happy to announce yet another new offering—the open training session program! This new offering is available to both channel partners and end customers. Do you have a need for a refresher or to acquire some more in depth knowledge on a specific topic? If so, our new open training sessions are just what you need! The open session format will primarily focus on small use case scenarios or specific applications or features. The sessions are scheduled for 90 minutes, with the final 30 minutes allotted for a question and answer period. During the Q&A period you will be able to pose questions to your technical trainer and gain the insight of other participants that participated in the session, making this a great opportunity to share business practices. Do you have a potential topic or idea for a session? Feel free to send it to our technical training team and we’ll do our best to schedule it!

We currently have the following open training sessions scheduled:

May 9th, 1:00 PM EST—Call Accounting Reporting
Do you ever wonder how much money your non-ACD, general business extensions cost your business? If so, this course is for you! We will spend our time reviewing a case study and learning about the most common reports used in the call costing market today.

May 30th, 1:00 PM EST—Contact Center Client
During this session you will be exposed to the most common real-time monitors used by contact center supervisors today. You will gain the knowledge necessary to monitor your staff and confidently react to situations. Don’t have time to stare at monitors all day? Contact Center Client alarms are for you. Enrol today to learn more!

June 13th, 1:00 PM EST—ACD Reporting
We will spend our time reviewing a case study of the most common issues facing contact centers today. If service levels, abandoned calls, and average talk times a concern for your business, this is the course for you!

Stay tuned for more topics and dates! For pricing, more information, or to register for a session, contact training@prairiefyre.com.
Scott Dixon
Technical Training Manager, prairieFyre Software

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Categories: Blog, Training

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