Version 5.7 streamlines administration requirements with single-point device configuration in single -site and clustered telephone system environments. “When operating in SDS Directory synchronization mode, administrators can configure essential devices and options in the Mitel 3300 ICP, release MCD 4.0 SP2 without the manual configuration previously required with Mitel OPS Manager. This represents a significant time savings in network administration”, states Chris Courneya, CEO. Administrators also benefit from enhanced read/write control and security options, and can select which devices are synchronized before they commit any changes to the database.

As a key enhancement to our real-time offering, agent group presence lowers the cost of ownership and minimizes configuration requirements. Assigning a single agent ID to each agent enables agents to answer calls for any combination of queues by associating their agent IDs to agent groups that answer calls for those queues. Supervisors and agents can interactively control agent group presence, enabling agents to join or leave agent groups as call volumes change. A real-time presence grid displays the groups to which agents belong and the queues for which they answer calls increasing agent and supervisor efficiency.

The Contact Center Solutions–Salesforce.com integration now supports the Salesforce.com Outlook connector. Users can synchronize their Salesforce.com contacts, tasks, and calendar events, associate Outlook email messages with Salesforce.com records, create Salesforce.com cases from Outlook email messages, and map custom fields in Salesforce.com to fields in Outlook. This improves agent productivity. Agents on incoming call can quickly access accounts, cases, contacts, and other Salesforce.com objects from a single user interface.

Version 5.7 includes significant technical enhancements and process improvements, such as multimedia support in Microsoft server clusters. The High Availability configuration ensures business continuity across all forms of contact during upgrades or maintenance without affecting clients. Enhancements to the workforce management application simplify agent scheduling in enterprise contact centers. Supervisors can readily manage breaks and jobs in fixed shifts. They can specify time off for multiple days and multiple employees en mass from a single user interface, saving time and effort. Version 5.7 includes support for Microsoft Windows 7, 32-bit client operating systems.

Version 5.7 provides Open Database Access for Call Accounting SQL Views. Using SQL Views, businesses can access data in all Extension and Trunk Trace, Account Summary, and Accounting by Extension by Call Type reports. SQL Views provide access to key reports, and enable businesses to build custom reports and integrate contact center data with third-party applications. Contact center data can be recreated before math calculations or quantifiers have been applied, each time administrators query a View.

prairieFyre Software Inc. is a Microsoft® Gold Certified Partner developing .NET-based

telecommunications products including contact center, call accounting and customer relationship management solutions. These products are built on Microsoft best practices for software design and Mitel’s portfolio of leading telephony platforms and technologies. prairieFyre brings integrity, innovative minds and leading-edge technology to the development process and is committed to delivering dynamic Internet-based software solutions to our customers. The world headquarters of prairieFyre Software Inc. is located in Ottawa, Ontario, Canada, with additional offices located in Norcross, Georgia, US, and Caldicot, Monmouthshire, United Kingdom. For additional information, please visit: www.prairiefyre.com.

For more information, visit the What’s New page or contact prairieFyre Software at sales@prairiefyre.com.

As a founding member of prairieFyre and an accomplished executive in the technology community, Mr. Courneya brings over 15 years of leadership experience to the role of CEO. As one of the first real-time, web-based contact center software solution providers to hit the market in 1998, he helped to grow this Ottawa-based company into a highly profitable industry leader delivering OEM solutions to prairieFyre’s long-standing strategic partner Mitel. prairieFyre’s market share in IP contact center shipments has grown to 4th in North America, and 3rd in the United Kingdom. Its current products are built using software design best practices established by Microsoft for the portfolio of leading telephony platforms.

Mr. Courneya succeeds Clarke La Prairie, inaugural Chair and CEO of prairieFyre and technology development veteran with over 25 years of experience in the telecommunications sector. Mr. La Prairie will continue to serve as Chair, while providing critical technological direction and mentorship to prairieFyre’s growing software development team.

“It is truly an honour to serve as the next CEO of prairieFyre,” said Mr. Courneya. “Over the next year, I look forward to working with our team to deliver new enterprise class solutions that add even greater value to our customers, and help them to maximize our technology. With continued commitment to service, quality and value, we will build on the solid foundation we have established with Mitel and make it even stronger by further establishing prairieFyre as a niche player in the Microsoft ecosystem.”

“Chris has built a powerful new vision for the company–and now it’s time to let him pursue it,” said Clarke La Prairie, Chair of prairieFyre. “As President, Chris continually demonstrated strong leadership, perseverance and the ability to execute. This appointment is a natural succession that leverages his proven capability and experience. There is no question that he is the right CEO to lead prairieFyre during this next critical phase of development and position the company for continued success.”

About prairieFyre

prairieFyre Software Inc. is a Microsoft® Gold Certified Partner developing .NET-based telecommunications products including contact center, call accounting and customer relationship management solutions. These products are built on Microsoft best practices for software design and Mitel’s portfolio of leading telephony platforms and technologies. prairieFyre brings integrity, innovative minds and leading-edge technology to the development process and is committed to delivering dynamic Internet-based software solutions to our customers. The world headquarters of prairieFyre Software Inc. is located in Ottawa, Ontario, Canada, with additional offices located in Norcross, Georgia, US, and Caldicot, Monmouthshire, United Kingdom. For additional information, please visit: www.prairiefyre.com.

The Version 5.6 release represents significant achievements in the evolution of our contact center offering. With unprecedented scalability, integrations, and enterprise features, V5.6 enables contact centers worldwide to leverage the latest technologies and business efficiencies and provide world class service.

Version 5.6 boasts significant technical enhancements and process improvements, such as support for the latest virtualization technologies: Microsoft® Hyper-V and VMware®. Contact centers can consolidate information, run multiple server images on one server, and backup and restore systems in a matter of minutes. The result is substantial savings in IT costs and administration, and quick backup and restore for maintenance or disaster recovery. Back-end performance enhancements mean improved processing speeds, lower bandwidth utilization, and efficient handling of mass operations for large scale contact centers.

New enterprise-class capabilities enable contact centers to gather, integrate, automate, and share critical data throughout all business systems. A new easy, open architecture enables in-house .NET and SQL developers to design custom reports and CTI integrations unique to their business. The .NET based CTI Toolkit enables quick development of screen pops, click-to-dial, softphone, third-party IVR, CRM, and ERP systems. Microsoft® SQL Server™ views provide quick access to key contact center statistics, enabling developers to build highly-customized reports and integrate telephone system data with third-party applications, such as human resource and agent sales campaign tools. Enterprises can get the business intelligence they need and benefit from quick access to pertinent information, improved response times and call durations, and accurate business transactions.

Key enhancements to the workforce scheduling application simplify agent scheduling in enterprise contact centers where the ultimate goal is to reach targeted service levels as quickly as possible. Contact center managers can schedule and view up to 1500 employees within a single schedule. The new employee scheduling portal empowers employees to interact in the scheduling process. They can readily communicate scheduling preferences and request schedule changes online. Supervisors can view and manage scheduling requests in the workforce scheduling application and can perform what-if scenarios to understand the impact of approving or denying requests.

“The focus of this release is to provide our customers with additional enterprise class tools and features they need to succeed in today’s competitive market,” states Chris Courneya, President of prairieFyre Software Inc. “These new solutions enable our customers to differentiate themselves through exemplary customer service.”

In addition, Version 5.6 includes a Salesforce.com®–phone integration, advanced abandoned call handling, support for mixed node environments, and global support for Call Accounting. These and other enhancements reflect prairieFyre’s commitment to make Customer Interaction Solutions an even more powerful solution.

prairieFyre Software Inc. is a Microsoft® Gold Certified Partner developing .NET-based telecommunications products including contact center, call accounting and customer relationship management solutions. These products are built on Microsoft best practices for software design and Mitel’s portfolio of leading telephony platforms and technologies. prairieFyre brings integrity, innovative minds and leading-edge technology to the development process and is committed to delivering dynamic Internet-based software solutions to our customers. The world headquarters of prairieFyre Software Inc. is located in Ottawa, Ontario, Canada, with additional offices located in Norcross, Georgia, US, and Caldicot, Monmouthshire, United Kingdom. For additional information, please visit: www.prairiefyre.com. For more information, visit the What’s New page or contact prairieFyre Software at sales@prairiefyre.com.

Call Accounting Version 5.6 offers enhanced capabilities that streamline configuration and optimize business efficiency and productivity.

Several key enhancements were made to Call Accounting. In addition to supporting customers in North America, Mexico, the Caribbean, and Latin America, Call Accounting now supports customers in the United Kingdom and Netherlands. They can use Call Accounting for all of their call logging and costing needs. In addition to the Mitel 3300 ICP, SX-2000, and SX-200 ICP telephone systems, Call Accounting now supports the Mitel 5000 and Axxess systems. Regional default carrier plans include: default call rates, regional call types, and digit patterns. Call Accounting includes time of day costing, real-time costing and alarming, and a new .csv import tool for quick configuration. Default regional digit patterns in .csv format facilitate configuration and reduce setup time.

“We are pleased to be able to offer Call Accounting to customers in the United Kingdom and the Netherlands so they too can experience all of the benefits Call Accounting has to offer when it comes to managing their businesses and achieving optimum telephone system performance” says Chris Courneya, President of prairieFyre Software Inc.

Call Accounting Version 5.6 enables businesses to cost and alarm calls by extensions in real time. They can set alarms for specific extensions, for all call statistics including caller ID information (such as caller names and numbers). They can also set alarms based on call cost thresholds and toll fraud parameters, and be notified of any telephone system abuse that occurs. In addition, businesses can import digit patterns and corresponding tariff rates and call types in .csv format for carrier charge rates for specific regions, land lines, and mobile lines. These and other feature enhancements reflect prairieFyre’s commitment to make Call Accounting an even more powerful call costing application.

prairieFyre Software Inc. is a Microsoft® Gold Certified Partner developing .NET-based
telecommunications products including contact center, call accounting and customer relationship management solutions. These products are built on Microsoft best practices for software design and Mitel’s portfolio of leading telephony platforms and technologies. prairieFyre brings integrity, innovative minds and leading-edge technology to the development process and is committed to delivering dynamic Internet-based software solutions to our customers. The world headquarters of prairieFyre Software Inc.is located in Ottawa, Ontario, Canada, with additional offices located in Norcross, Georgia, US, and Caldicot, Monmouthshire, United Kingdom. For additional information, please visit: www.prairiefyre.com. For more information, visit the What’s New page or contact prairieFyre Software at sales@prairiefyre.com.

Ottawa, CANADA, October 1, 2008 – prairieFyre Software is proud to announce the latest release of the Customer Interaction Solutions portfolio. Version 5.4 Service Pack 1 extends support for the feature rich, award winning Customer Interaction Solutions portfolio, previously available only on the Mitel 3300 ICP, to Mitel 5000 CP and Axxess customers. This solution enables customers to deploy a formal multimedia contact center using their Mitel 5000 and Axxess telephone systems.

This release introduces Contact Center Enterprise Edition and Contact Center Business Edition to 5000 and Axxess customers. These solutions address the highly sophisticated, multi-site contact center market and the standalone, small-to-medium sized businesses respectively.

These solutions are integral to managing a successful contact center of any size. With over 400 pre-canned reports and 15 real-time displays, effective and accurate reporting has never been easier. These cutting-edge offerings are available as flexible modules that enable customers to tailor their contact center solutions to their specific business requirements.

Designed specifically for the 5000 and Axxess platforms, Version 5.4 SP1 includes several new productivity enhancements. Supervisors and agents can change their “presence” to business lines on-the-fly by joining or leaving agent groups in real-time, or when logging on to the system. Supervisors now have unprecedented agent reporting capabilities with customized Do Not Disturb Reason Codes, enabling them to optimize employee productivity with detailed accounts of how agents spend their time on shifts.

Version 5.4 SP1 also introduces Call Accounting to Mitel 5000 and Axxess customers. As part of the Mitel Business Reporting Solutions portfolio, the robust Call Accounting application helps businesses manage and control telecom costs. This recently re-vamped call costing package provides critical feature enhancements including flexible rate plans, dialing patterns, and over 80 advanced reports.

“As a key Mitel OEM partner, prairieFyre is excited to offer a single, ubiquitous reporting solution across all Mitel platforms” states Chris Courneya, President of prairieFyre Software Inc. “We are confident the prairieFyre reporting portfolio will enable Mitel 5000 CP and Axxess customers to streamline their operations and differentiate themselves by providing the ultimate services to their customers.”

Existing Inter-Tel 5000 CP and Axxess customers who require a formal multimedia contact center solution on any Mitel platform can now take advantage of excellent commercial terms. Migrating customers can rest assured that their historical data will seamlessly migrate to their new Contact Center Management software, to ensure accurate historical reporting and forecasting of future staffing requirements necessary to achieve excellent service levels.

For more information, contact prairieFyre Software at sales@prairiefyre.com.

Ottawa, CANADA, April 30, 2008 – prairieFyre Software is proud to announce the latest release of the Customer Interaction Solutions portfolio. Contact Center Management and Call Accounting Version 5.4 offer new applications, development tools for contact center automation, and several exciting new features all aimed at streamlining configuration and enhancing business efficiency and productivity.

With first contact resolution as a top priority for many companies, Version 5.4 offers several agent and supervisor desktop productivity enhancements to help achieve this goal. A deeper presence module is now available in all real-time user interfaces. Detailed inbound, outbound, and internal caller information is displayed in both agent and general business extension real-time views. This provides all employees with a company-wide view of subject matter experts, helping them to make intelligent decisions about how to best resolve customer requests.

The agent desktop now offers call notes, an intuitive workflow tool that enables agents to share critical in-progress call information with other agents when transferring calls. Agents can quickly identify the context of calls and maintain the integrity of caller information while providing efficient, effective customer service.

Contact center managers interested in business process improvement will enjoy the new line of reports that includes advanced filtering capabilities. The new Lifecycle reports provide statistics on all events related to the life of a call, from the moment the call enter your telephone system to call termination. These reports provide insight into where calls go within your business and how they are handled. Lifecycle reports house all related call information, including any call notes added by agents and any relevant call recordings. Call recording are offered as part of the new Version 5.4 integrations with industry leading call recording vendors.

The Contact Center Screen Pop API is a new software development tool that enables in-house programmers to automate processes and information sharing within the business. The toolkit enables up-front caller data from third-party IVR applications to be used in call flows and provides a powerful client-side design interface to automate agent computers and telephones.

“This release is packed with the state-of-the-art features our customers have been asking for” states Chris Courneya, President of prairieFyre Software Inc. “We are confident that the Customer Interaction Solutions and Call Accounting portfolios will allow our customers to differentiate themselves by providing the ultimate services to their customers.”

A revitalized Call Accounting application is also being unveiled for Version 5.4. Critical feature enhancements include a flexible rate plan interface that easily handles the changing dial patterns of carriers and eases the configuration burden in larger businesses with many branch offices. Key to Call Accounting is the new YourSite Explorer configuration interface, which enables read, write, and validation of devices and telephone system programming. This greatly reduces the time it takes to set up your system and run reports, and ensures that your system is programmed to provide quality data collection and accurate reporting.

For more information, visit the What’s New page or contact prairieFyre Software at sales@prairiefyre.com.

Ottawa, CANADA, August 1, 2007 – prairieFyre Software is pleased to announce the release of Customer Interaction Solutions Version 5.3. Customers who upgrade to this new release will see significant improvements to the existing product line, and have the option to add new, cutting-edge Contact Center productivity tools.

The Contact Center workforce can now benefit from enhanced “work at home” features through PhoneSet Manager and Softphone support of Mitel’s award winning Teleworker Solution V4.5. This enables your agents and supervisors to work from home or while traveling, providing them with complete access to the voice and data capabilities used by their colleagues in the contact center, without the use of a traditional Virtual Private Network (VPN) connection.

Also available in Version 5.3 is the new Contact Center Screen Pop application, natively delivered through Customer Interactions Solutions architecture through to the PhoneSet Manager and Contact Center Softphone. Contact Center Screen Pop reduces customer wait times, enhances service levels, and increases customer satisfaction by providing agents with caller information displayed in desktop pop-ups when they receive incoming calls.

With Contact Center Screen Pop, supervisors can track calls consistently and accurately using the Microsoft Outlook journal entry option, or by connecting their company’s own Personal Information Management system. They can also turn on valuable quick connectors that enable Contact Center Screen Pop to work ”out of the box” with Microsoft® CRM and Salesforce.com®.

“The demand on today’s IP Contact Centers to provide excellent customer service, while maintaining a low cost line is greater than ever” states Chris Courneya, President, prairieFyre Software. “The latest release of Customer Interactions Solutions allows our customers to reach profitability sooner, by optimizing their service centers with efficient and productive software tools.”

There have also been significant management improvements to Version 5.3, including Microsoft® Terminal Service thin client support and the 3300 ICP Synchronization and Validation tool. These important additions to the suite reduce the configuration and administration costs of maintaining a world-class Contact Center.

Included in every Version 5.3 software package, the 3300 ICP Synchronization and Validation tool audits and reports on your 3300 ICP programming, ensuring the system is configured optimally for prairieFyre products. It automatically programs the YourSite database to reflect the telephone system configuration, ensuring accurate reporting at all times.

High Availability is a disaster recovery network configuration that leverages Microsoft Clustering services for Contact Center Management, Interactive Contact Center, and Intelligent Queue. In the event of a network outage or natural disaster, High Availability ensures failover to a secondary server upon the failure of the primary. It also allows for continuous uptime while upgrading or performing maintenance on servers without affecting clients and ensuring no money is lost during down times.

For more information, contact prairieFyre Software at sales@prairiefyre.com.

While at Mitel Forum 2007, prairieFyre will unveil the new applications and improvements of its upcoming release, Customer Interaction Solutions Version 5.3. This includes Teleworker and fault tolerant support for Contact Center Softphone, as well as Contact Center Screen Pop, increased port size for Intelligent Queue, and high availability / disaster recovery solutions.

Chris Courneya, President, states “prairieFyre software is proud to be Mitel’s OEM partner of choice for Contact Centers. Mitel and prairieFyre have worked hard at listening to our channel partners and end customers, and we’re very pleased to showcase how our new offerings in 5.3 are enabling our customers to be more profitable. We’re also very excited to provide a sneak preview of the great features being built for 5.4 and 6.0”

Contact Center Softphone now supports Mitel’s award winning Teleworker solution. This enables your agents to work from home or while traveling, providing remote agents with complete access to the voice and data capabilities used by their colleagues in the contact center.

Contact Center Screen Pop is now delivered natively from PhoneSet Manager and Softphone. It provides a unified, high productivity desktop to agents while also coordinating the delivery of customer data with voice calls. Optionally, out of the box integrations may be enabled for Microsoft CRM and Salesforce.com to ensure agents receive a complete CRM view of caller and account information at the time a phone call arrives. The result is enhanced service, reduced wait times, and increased customer satisfaction. When enabled with Professional Services extensions, Contact Center Screen Pop integrates with Enterprise Resource Planning (ERP), Back Office systems, and CRM databases to customize the screen pop data and launch a web page or database account page.

Also new to Version 5.3 of Customer Interaction Solutions is the increased port size of Intelligent Queue. The port capacity has been doubled to 120 ports to support more incoming calls and Updated Position in Queue messaging.

Management improvements to Version 5.3 include Terminal Service thin client support, Contact Center Client performance improvements, and 3300 ICP Synchronization and Validation. 3300 Synchronization and Validation enables you to easily ensure that the phone system is configured for correct operation with prairieFyre products. 3300 ICP Synchronization and Validation will also automatically program devices found in the 3300 ICP phone system into the YourSite database.

Customer Interaction Solutions continues to globalize and has been translated into three new languages – Brazilian Portuguese, Italian, and Mandarin Chinese. Multimedia Contact Center has also been translated to Spanish.

High Availability / Disaster Recovery leverages Microsoft® Clustering services for Contact Center Management, Interactive Contact Center, and Intelligent Queue. This ensures that your contact center can continue to operate seamlessly in the event of a power or network outage.

prairieFyre Professional Services is also on display at Mitel Forum 2007. The Professional Services team can provide your business with a variety of customized and integrated solutions, such as Call Recording integration solutions, Microsoft CRM-based Preview and Power Outbound Dialing, Certified Workforce Management integrations, Mitel Contact Center Solutions customizations, End-user training, and installation and integration with Microsoft Live Communications Server, Microsoft Exchange, and Microsoft Clustering.

Microsoft Office Live Communications Server 2005 provides online presence through Microsoft Office Communicator. Customer Interaction Solutions Version 5.2 integrates with this powerful tool to provide enhanced online presence in its real-time monitors. Agents and supervisors can use Microsoft Office Communicator as their default instant messaging client to communicate with in-house and external product experts.

“At prairieFyre, we recognize the importance of unified communications to help contact centers provide exceptional service. When an agent needs an expert to resolve a call, the agent can now reference a unified desktop that natively delivers presence and availability through Microsoft Office Live Communications Server 2005. This is critical towards first contact resolution,” states Chris Courneya, President.

An integral component of managing contact centers is accurate effective reporting. The Customer Interaction Solutions application includes over 425 reports; however, this release has gone one step further to provide the Flexible Reporting option. Using this application, managers can modify the standard reports or create new report templates. A wizard guides users through the process of building their own reports, step by step.

In addition to the ability to modify the layout of existing reports, Flexible Reporting enables users to combine like data for two or more device types in one report, renaming column headings, and customize report headers.

Another product improved with this release is the intelligent messaging and IVR offering: Intelligent Queue. New functionality is as follows: enhanced call flows, directing call flow based on several conditions; updated position in queue messaging; digits dialed by the customer read back in supported languages—English, Dutch, French-European and Canadian, Spanish-European and Chilean; collected digits dialed verified for several functions, for example, a customer dials an account number only once to access account activity, previous charges, and upcoming amount due information; automatic database back up; and support for the G729 codec with voice compression.

For more information, contact prairieFyre Software at sales@prairiefyre.com.

Contact centers are often a customer’s primary interface into a company. From a customer satisfaction and revenue perspective, downtime costs money. ACD Resiliency, Mitel’s resiliency solution, ensures a contact center is always available: calls in queue are not lost, calls in progress are maintained, callers are unaware of the outage, and agent states are retained so idle agents are ready to handle calls.

Customer Interaction Solutions Version 5.1 provides reporting, real time, and Interactive Contact Center support for resilient, scaled, and virtual contact center models using the Mitel 3300 IP Communication Platform (ICP). ACD Resiliency is add-on option available for Contact Center Enterprise Edition, and provides seamless historical reporting during an outage. In the event of an outage, real-time monitors indicate which agents have registered with the secondary agent controller. The functionality of Interactive Contact Center (agent state control and queue state control) is also maintained in the event of a network or controller outage.

“In addition to ACD Resiliency, I’m excited about the up-front advanced routing we’re offering in this release. Customer Interaction Solutions has always provided tools to increase agent productivity and efficiency and now it facilitates first contact resolution like never before,” states Malcolm Teasdale, Vice President Sales and Marketing.

Customer Interaction Solutions Version 5.1 now integrates Intelligent Queue (intelligent messaging with IVR), CRM information (valid for any ODBC compliant database), Interactive Visual Queue (real-time queue control), and Contact Center Softphone (ACD softphone technology). Unique to Customer Interaction Solutions, is the ability to drag calls in real-time monitors between queues to change their answer priority. This feature sets Customer Interaction Solutions apart from its competitors. In addition, you can right-click calls to transfer them to other extensions or to yourself.

In this release, changes to Contact Center Softphone are primarily designed to enhance the user experience. To ease the transition from a traditional Mitel phone set to the new IP-base soft phone, the information panel and phone controls now resemble the Mitel 5220 set. This version also offers advanced volume controls and ring sound control for the users. Incorporating MiNET technology ensures basic call control is maintained in the event of a network outage.

The Mitel Customer Interaction Solutions portfolio is a two-tiered offering that encompasses the Contact Center Enterprise Edition and Contact Center Business Edition.

Contact Center Enterprise Edition is designed to address the highly sophisticated contact center market, and supports all forms of communication including voice, email, web chat and fax. This scalable, resilient solution combines robust communications platforms, Automatic Call Distribution (ACD), and a modular suite of feature-rich, web-based applications for streamlining contact center management and enabling advanced multimedia customer transactions.

Developed for individual contact centers with 25 agents or less, the Contact Center Business Edition is a cost-effective, out-of-the-box solution that allows customers to chose from a number of applications in Mitel’s contact center portfolio including historical reporting, real-time monitoring, dynamic agent and queue control, screen pops and intelligent messaging. The Business Edition optionally scales up to fit the needs of any size business from internal employee help desks to straightforward incoming customer service environments.

For more information, contact prairieFyre Software at sales@prairiefyre.com.