We are now pleased to announce the availability of our Social Media Integration, delivered in concert with YUPIQ™, for the current version of Multimedia Contact Center (version 5.8). With this social media integration, your business can:

-Monitor corporate public Facebook Fan pages and LinkedIn sites
-Report tweets on Twitter that match filter conditions
-Specify public email addresses where Facebook, LinkedIn, and Twitter posts are sent
-Distribute social media posts to agents who can then respond to those posts
-Generate reports on social media posts handled by agents 

Social Media Integration enables your contact center to use advanced text analytics to detect relevant key words and phrases on social media sites and send notifications to your skilled Multimedia Contact Center agents. Your agents can then respond accordingly, either within the social media site being used or by reaching out to customers directly. Using the advanced real time and reporting capabilities of Multimedia Contact Center, businesses can measure and manage agent activity while they are responding to social media posts, ensuring that service level objectives are being met. 

Multimedia Contact Center’s Social Media Integration leverages existing Contact Center and Multimedia Contact Center infrastructure to minimize startup costs, meaning no additional parts or add-ons need to be purchased. Customers only require an account with YUPIQ and ownership of Mitel Multimedia Contact Center software. 

About YUPIQ
YUPIQ is a leading provider of brand advocate discovery, engagement, and tracking tools for social media. The YUPIQ service integrates with all major social media sites including Facebook, Twitter, and LinkedIn to provide a unique combination of social media monitoring, one-on-one advocate engagement, and valuable advocate rewards for successfully sharing the brand message. The YUPIQ service scales to perfectly fit the needs of small and large businesses.

The YUPIQ corporate headquarters and development center is in Ottawa, Canada. US headquarters are in Los Angeles, California and European headquarters are in Newport, UK. For more information visit: http://www.yupiq.com

The regional YUPIQ marketing and sales contacts are:

YUPIQ North America
Contact: Will Fraser
Email:  Sales@Yupiq.com
Phone: +1-613-271-5993

YUPIQ EMEA
Contact: Michael Doyle
Email:  Sales@Yupiq.com
Phone: +44 1633 410 383

Please call to discuss how you can leverage social media within your Mitel Contact Center Solution and take your contact center to the next level!

Steve Pequegnat
Director of Product Management
prairieFyre Software Inc.