Blog

• Contact Center Client Monitor Alarms

  As a contact center manager, one of your main priorities is to have a clear understanding of what is happening …

• prairieFyre Contact Center for Microsoft Lync at the 2012 ACCE Conference and Expo

  prairieFyre Software, a Microsoft Gold Communications partner and Lync-qualified solution provider, will be showcasing its award-winning Contact Center for Microsoft …

• Announcing the New Open Training Session Offering

  The prairieFyre technical training team is happy to announce yet another new offering—the open training session program! This new offering …

• prairieFyre Achieves Gold Communications Competency

  We’re proud to announce that we have recently completed our Microsoft Gold Communications competency!  Gold competencies help demonstrate best-in-class expertise …

• Building New Partners with the prairieFyre SDK

  prairieFyre’s Software Development Kit (SDK) for building third party integrations consists of three components: Stored Procedures, SQL Views, and the …

• Dealing With Abandoned Calls

  Ah, the abandoned call. It may be the one statistic that you feel you have little to no control over. …

• prairieFyre at Enterprise Connect

  Next week Todd Simons, VP of Business Development at prairieFyre Software, will be showcasing our Contact Center for Microsoft Lync …