Mitel Contact Center Solutions and Mitel Call Accounting are fully supported in virtualized environments as server-side applications only. Product testing has been limited to VMWare, Microsoft Virtual Server, and Hyper-V. Support for virtualization requires Contact Center Solutions / Call Accounting Version 5.6 or greater and Mitel SDK 3.1 or greater.

Customers using Microsoft Virtual Server are strongly recommended to use Version 2005 R2 with Service Pack 1 and to stay up to date with future patches and service packs. For more information and downloads, please visit http://www.microsoft.com/windowserversystem/virtualserver/.

Customers using Hyper-V are strongly recommended to use Version 2008 R1 and to stay up to date with future patches and service packs. Hyper-V testing was based on following specifications that we recommend as minimum requirements: Dell PowerEdge1950 server, dual CPU Core 2, 2.4 Ghz, 24 GB of RAM, Intel Xeon microprocessor, and 2 x 1 TB hard drives. For more information and downloads, please visit
http://www.microsoft.com/hyper-v-server/en/us/default.aspx.

NOTE: If you will use Contact Center Solutions / Call Accounting Hyper-V images on the same Hyper-V server as Intelligent Queue images, we recommend you increase your server resources by a minimum of 25%.

Customers using VMWare are strongly recommended to use ESXI 4.0.0, Release 171294 and to stay up to date with future patches and service packs. VMWare testing was based on following specifications that we recommend as minimum requirements: Dell PowerEdge1950 server, dual CPU Core 2, 2.4 Ghz, 24 GB of RAM, Intel Xeon microprocessor, and 2 x 1 TB hard drives. For more information and downloads, please visit
https://www.vmware.com/products/esxi/.

While Mitel Contact Center Solutions and Mitel Call Accounting are expected to function properly in a virtual environment, there may be performance implications which can invalidate the minimum system requirements as outlined in this document.

NOTE: Microsoft Exchange Server, a vital component of Mitel Multimedia Contact Center, can only be virtualized on Virtual Server 2005 R2 or greater or Hyper-V. For more details, see http://support.microsoft.com/kb/320220.

CAUTION: Any virtualization maintenance, such as snap shots, copying large files, and Windows updates on the host server can affect guest image performance.

NOTE:

• Client side applications are not supported in virtualized environments.
• Intelligent Queue web call backs and Music on Hold are the only server side features that are not supported in a virtualized environment due to their requirement for a sound card.

Should  prairieFyre Software Inc. suspect that the virtualization layer/software is the root cause of a problem, the customer may be required to:

• install the software on a non virtualized server to determine if the problem still exists
• contact the appropriate vendor to resolve the virtualization layer/software issue