SUMMARY

If you have installed or upgraded CCM to version 5.6 GA, prairieFyre highly recommends immediately applying the most current hotfix available.
This hot fix addresses several potential service affecting issues that may be seen after an upgrade or install. The symptoms of these issues include:

• prairieFyre services do not automatically start after install and/or restarting intermittently while in service
• some reports may fail to be created after being submitted
• false network monitor alarms for too many media servers marked as active
• Workforce Management note editor problems
• Yoursite Explorer time out errors

INSTRUCTIONS

Download the following hotfix to your CCM Enterprise Server: KB31206
Double click the .exe file and follow the instructions.

WARNING: Installing the hotfix will Stop and Start ALL prairieFyre services.
It is recommended to install the hotfix outside of regular business hours to avoid any potential service affecting issues.

Due to export regulations, direct links to the hotfix associated with this Knowledge Base article is no longer provided through prairieFyre Software’s Knowledge Base and FTP server. Instead, you will have to login to www.mitel.com using your Mitel OnLine credentials to gain access to downloads.

To download this hotfix

1. Using a web browser browse to http://www.mitel.com.
2. Click Login.
3. Type your MOL User ID and Password and click Log in.
4. Under Support click Software Downloads.
5. To download
• A Contact Center Enterprise Edition hotfix, click Contact Center Enterprise Edition=>Contact Center Enterprise Edition Software Download and after Download the Mitel Networks Contact Center Enterprise Edition, click CCEE_FullRelease.
• A Contact Center Business Edition hotfix, click Contact Center Business Edition=>Contact Center Business Edition Software Download and after Download the Mitel Networks Contact Center Business Edition, click CCBE_FullRelease.
• A Call Accounting hotfix, click Call Accounting=>Call Accounting Software Download and after Download the Mitel Networks Call Accounting, click CA_FullRelease.
• Intelligent Queue Enterprise Edition software, click Contact Center Enterprise Edition=>Contact Center Enterprise Edition Software Download and after Download the Mitel Networks Contact Center Enterprise Edition.
• Intelligent Queue Business Edition software, click Contact Center Business Edition=>Contact Center Business Edition Software Download and after Download the Mitel Networks Contact Center Business Edition, click CCBE_FullRelease.
The Download Center opens.

6. Click Installing Contact Center Solutions and Call Accounting hotfixes.
7. In the list of available hotfixes, identify the hotfix you require using the number of this Knowledge Base article, and click the associated Web Download or FTP Download link.

APPLIES TO

CCM version 5.6 GA

OTHER INFORMATION

Fixes not included in the rollup that customers may see after applying the hotfix:

After applying the rollup, customers may experience issues running a syncronization.

• Refer to the following KB article: KnowledgebaseArticle50624

Upgrade from V4 to V5.6 - YSE will throw errors if the v4 configuration contained extensions that were configured as voicemail extensions.

• Run the attached ConvertExtensionType2to1.sql script

Salesforce Connector - Calls were being routed to voicemail and the salesforce connector was unable to handle this. This also ensures compatibilty with the Salesforce Outlook adapter.

• Apply KB31103

Customers that upgrade from 5.2 to 5.6 and find they're unable to run ANI reports.

• Apply KB31365

After applying KB31206 unrestricted CCC users with extension monitors in their profile may receive an error saying "Your security role does not permit you to use some of the card designs in this profile. Default Cards will be loaded".

• Run the attached RestoreDefaultCardDesigns.sql script

If you're not sure how to run SQL scripts please see this KB article:

• KnowledgebaseArticle50611