Problem

Data Summarization fails.

Symptoms

When an automatic or manual summarize is executed, it will fail with the following error in the DataProcessor log file:

eError: 5/7/2009 3:55:12 PM Summarize - SummarizeSelectMedia: The process cannot access the file 'Node_011f635c-0bf9-48e0-9249-256aa2161429_TrafficData_20090103.txt' because it is being used by another process.
STACK: at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive)
at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive)
at prairieFyre.Traffic.DataReader.SummarizeTraffic.DeleteExistingBulkInsertFiles()
at prairieFyre.Traffic.DataReader.SummarizeTraffic..ctor(DateTime dtStartDate, DateTime dtEndDate)
at prairieFyre.BAL.DataAnalysis.Summarize.SummarizeSelectMedia(Guid[] mediaIDs, DateTime[] dates, Int32 ReplayStreamTimeNotificationIntervalSecs, SummarizeStatusUpdate OnSummarizeStatusUpdate, SummarizeProcessingCompleted

Cause

This is caused by an error in the Traffic summary engine.

Workaround

Disable Traffic Data collection for media servers.

Resolution

Download the following hotfix to the CCM Enterprise Server: KB25504
Double-click the .exe file and follow the instructions.

WARNING: Installing the hotfix will Stop and Start ALL prairieFyre services.
It is recommended to install the hotfix outside of regular business hours to avoid any potential service affecting issues.

Applies To

CCM version 5.5 SP2