Problem

The Intelligent Queue installation will fail during the Configuration Manager.

Symptoms

When performing a new installation of Intelligent Queue, once it reaches the Configuration Manager it will fail with the following error:

If you click OK on the message and scroll up, you should see the following similar error:

SQL Server Express 2008 is installed.
Using (local)\MSSQLSERVER for the Local SQL instance
SQL Authentication mode is not set to Mixed Mode. Please contact your system administrator.
TCP\IP and Named Pipes protocols are not enabled. Please contact your system administrator.
Database IQR3 updated
System.Data.SqlClient.SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 25 - Connection string is not valid)

Cause

The Intelligent Queue installation is searching for a local SQL Express version and it does not recognize a full version of SQL Server 2008 is installed.

Resolution

1. Cancel out of the current Configuration Manager
2. Re-run the IQ Configuration Manager (Start=>All Programs=>Mitel=>Intelligent Queue=>Configuration Manager)
3. When you reach the SQL Server Information screen, click Show advanced
   
4. Select Remote under the SQL Server Location and type the SQL Server name in the box (ex. localhost)
   
5. Click Next
6. The Configuration Wizard should now complete successfully.

Applies To

IQ version 5.7 GA