PROBLEM

The Contact Center Client Call Notes are not working.

SYMPTOMS

Inside the CCC, if you select the "display call notes" option in Phoneset Manager/Softphone, it does not display.  The call notes window may display initially, but once it's closed it does not reopen.

The PFShell log contains the following error:

eError    13/08/2010 10:29:26 AM   miniphoneview::Device_IncomingCall Can not activate the view CallAnnotationEditor.The original exception is: Controls created on one thread cannot be parented to a control on a different thread.
Parameter name: value    at System.Windows.Forms.Form.set_MdiParentInternal(Form value) |    at Microsoft.ApplicationBlocks.UIProcess.GraphNavigator.StartMDITask(TaskArgumentsHolder holder, TaskArgumentsHolder args)
   at Microsoft.ApplicationBlocks.UIProcess.UIPManager.StartNavigationTask(String navGraph, TaskArgumentsHolder args)
   at prairieFyre.WinForms.SoftPhone.SoftPhoneController.get_IsCallAnnotationsRunning() in e:\TeamBuild\CCS\CI_ContactCenterClient_5.7\Sources\Source\Applications\ContactCenterClient\PrairieFyreClientShell\Winforms\Softphone\SoftPhoneController.cs:line 408
   at prairieFyre.WinForms.SoftPhone.MiniPhoneView.Device_IncomingCall(Object sender, CallReceivedEventArgs e) in e:\TeamBuild\CCS\CI_ContactCenterClient_5.7\Sources\Source\Applications\ContactCenterClient\PrairieFyreClientShell\Winforms\Softphone\MiniPhoneView.cs:line 4140

CAUSE

This is caused by attempting to access a control from a thread other than the GUI thread.

WORKAROUND

None.

RESOLUTION

This hotfix, along with all other CCM version 5.7 sp1 hotfixes created before January 2010, have been rolled up into one single hotfix.
The 5.7 sp1 Rollup of Hotfixes is available at the following link: KB41351

The original hotfix for this specific issue is no longer available and you must install the rollup.

APPLIES TO

CCM version 5.7 SP1

Keywords: 38819 call notes not displaying missing hidden unavailable does not open