SUMMARY

Protected mode is a new security feature available in Microsoft Office 2010.  It enhances protection against risky Outlook email attachments, files that came from the Internet, files that fail validation or files that are located in potentially unsafe locations.

There is a possibility that with protected mode enabled, it may cause issues when trying to view reports in CCMWeb.

Protected mode is enabled by default.  To disable it, perform the following steps below:

1. Open Microsoft Excel 2010
2. Click on File and select Options
   
3. Select Trust Center in the left pane
   
4. Click the Trust Center Settings button
   
5. Select Protected View in the left pane
   
6. Uncheck the following three options under the Protected View
   
   • Enable Protected View for files originating from the Internet
   • Enable Protected View for files located in potentially unsafe locations
   • Enable Protected View for Outlook attachments
7. Click OK

APPLIES TO

CCM versions 5.7 and higher