Client and Server Port Requirements

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Client and Server Port Requirements


Article ID: 51887 - Last Review: November 12, 2018

 

SUMMARY

The following article contains a list of the ports required by the Contact Center Solutions suite. This information is useful for IT Administrators, Network Engineers, and Security Professionals for determining firewall exceptions, network routing, and appropriate communication channels when traversing network routes outside of a corporate infrastructure or over internal and external firewalls. Some communication channels are controlled by Mitel (MiTAI, MiAUDIO, and MiNET) and Microsoft (SQL, Exchange, and IIS). While prairieFyre will attempt to ensure that these ports are kept up to date, always refer to the manufacturers published documentation for your appropriate software release version.

All information contained within this article including a communication channel diagram are attached at the bottom of this page.

The port requirement list covers the following products (and any applications or services installed with them):

 

  • Contact Center Management
  • Multimedia Contact Center
  • Intelligent Queue
  • IVR Routing
  • Remote Server Software
  • Client Applications (Contact Center Client, Workforce Scheduling Client, Flexible Reporting, SalesForce Integration, YourSite explorer, Outlook MCC Plugin, Mitel Border Gateway Connector (MBG)

Table 1 contains the unique port list required by the suite of services and applications including the port, protocol, and a brief description of its usage.

Table 2 contains deployment scenarios to aid in determining which CCS services and applications are installed depending on your deployment. The server scenarios are:

  • Contact Center Management Only
  • Contact Center Management with IVR
  • Contact Center Management with IVR & MCC
  • Remote Server Software


Description of Attachments

NEW: The attachment "MiCC Communication Channels v9.1.0.0.png" is a channels diagram updated for MiContact Center Business version 9.1.0.0 and newer.  This is also the most accurate map of version 9.0.0.0.

The attachment "CCS_PortMapping.xlsx" contains the Contact Center Solutions port mapping list. This table contains the name of the application or service, its executable, type, the port required, its destination server or service, the protocol, and any additional details which may be useful when determining firewall exceptions or network routing. Please refer to this spreadsheet for detailed information.

The attachment "CCS_PortDiagram.pdf" contains the Contact Center Solutions communication channels diagram. This diagram depicts on a visual level which servers are communicating with each other and over what ports

NOTE: The attached files were created based on our 6.X and 7.X software suites. 

Table 1 - Unique Port List


Port

Protocol

Description

21

TCP

FTP connectivity for third party Workforce Management services

25

TCP

SMTP connection for alarms and report distribution (from server AND client PCs)

80

TCP

HTTP traffic for web applications such as CCMWeb or Web-Ignite

389

TCP

LDAP

443

TCP

HTTPS traffic for web applications such as CCMWeb or Web-Ignite

587

TCP

Used to send automatic e-mail alarms (from server AND client PCs) - (When using SSL)

1433

TCP

SQL Traffic

1443

TCP

SQL Traffic

1719-1720

TCP

Freeswitch (MiCC 8.1 and up)

1752

TCP

SMDR data collection from PBX

1754

TCP

Traffic data collection from PBX

3478-3479

TCP

Freeswitch (MiCC 8.1 and up)

4000-4999

TCP

Nuance (MiCC 9.0 and up)

5000-5010

TCP

Contact Center Client

5022

TCP

Web Chat requests

5024

TCP

Real time data stream

5025

TCP

Auditor data stream

5026

TCP

Call control

5030

TCP

Call recording control

5050

TCP

Multimedia Contact Center communication

5060

TCP

Freeswitch (MiCC 8.1 and up)

5066

TCP

Freeswitch (MiCC 8.1 and up)

5070

TCP

Freeswitch (MiCC 8.1 and up)

5080

TCP

Freeswitch (MiCC 8.1 and up)

5090

TCP

Nuance (MiCC 9.0 and up)

5091

TCP

Nuance (MiCC 9.0 and up)

5092

TCP

Nuance (MiCC 9.0 and up)

5152

TCP

Multimedia Contact Center communication

5320

TCP

MiTAI communications (MiCC 8.0 and newer)

5400

TCP

Data stream from remote collector services

6999

TCP

Used to stream real time data to third party Workforce Management applications

7000

TCP

Configuration service and authentication

7001

TCP

Configuration service and authentication

7002

TCP

Configuration service and authentication

7003

TCP

Configuration service and authentication

7004

TCP

IVR Updater service

7011

TCP

Data syncronization with PBX

7443

TCP

Freeswitch (MiCC 8.1 and up)

8000-8001

TCP

MiTAI connection to PBX (MiCC 7.1 and older)

8002

TCP

Server Monitoring Agent

8021

TCP

Freeswitch (MiCC 8.1 and up)

8080

TCP

Freeswitch (MiCC 8.1 and up)

8083

TCP

Callback management and messaging

8084-8085

TCP

Callback management and messaging

8188

TCP

Professional Services dialer port

9200

TCP

Elasticsearch (MiCC 8.X and up)

9300

TCP

Elasticsearch (MiCC 8.X and up)

10001

TCP

Connecting to Wallboard

10118

TCP

Client communication to Exchange for MCC ACD

15373

TCP

ACD data collection from PBX

18000

TCP

MiXML service for Telephone System Settings Sycnhronization

16384-32768

TCP

Freeswitch (MiCC 8.1 and up)

35001

TCP

External connections to the Mitel Border Gateway on this port translate to port 5030 to the CCM Server inside the corporate network

35002

TCP

External connections to the Mitel Border Gateway on this port translate to port 7001 to the CCM Server inside the corporate network

35003

TCP

External connections to the Mitel Border Gateway on this port translate to port 7003 to the CCM Server inside the corporate network

35004

TCP

External connections to the Mitel Border Gateway on this port translate to port 8083 to the CCM Server inside the corporate network

35005

TCP

External connections to the Mitel Border Gateway on this port translate to port 8084 to the CCM Server inside the corporate network

35006

TCP

External connections to the Mitel Border Gateway on this port translate to port 42440 to the CCM Server inside the corporate network

35008

TCP

External connections to the Mitel Border Gateway on this port translate to port 8188 to the CCM Server inside the corporate network

36000

TCP

External connections to the Mitel Border Gateway on this port translate to port 80 to the CCM Server inside the corporate network

36001

TCP

External connections to the Mitel Border Gateway on this port translate to port 443 to the CCM Server inside the corporate network

36002

TCP

External connections to the Mitel Border Gateway on this port translate to port 5024 to the CCM Server inside the corporate network

36003

TCP

External connections to the Mitel Border Gateway on this port translate to port 5025 to the CCM Server inside the corporate network

36004

TCP

External connections to the Mitel Border Gateway on this port translate to port 5026 to the CCM Server inside the corporate network

42440

TCP

WFS Client connectivity

46600-49500 TCP MiTAI communications with the MiVoice Business (MiCC 8.X and newer)

50122

TCP

WFS Client connectivity

1433-1434

UDP

SQL Server Traffic

3268-3269

TCP

LDAP Connection

50000-50511

UDP

Console Voice Channel for voice communication to PBX

6800-6803

TCP

MiNET connection to Mitel PBX

9000-9001

UDP

Phone media RTP for voice communication to PBX

Table 2 - Deployment Scenarios

CCM Enterprise Server

  • Microsoft World Wide Web Publishing Service (IIS)
  • prairieFyre Auditor Server
  • prairieFyre CCS Server
  • prairieFyre Collector Service (v5)
  • prairieFyre Config Service
  • prairieFyre Data Processor Service
  • prairieFyre Data Synchronization Service
  • prairieFyre Maintenance Alarm Dispatcher
  • prairieFyre MiTAI Proxy Server
  • prairieFyre Reporting Service
  • prairieFyre Server Monitoring Agent
  • prairieFyre SQLWriter (v5)
  • prairieFyre Wallboarder
  • prairieFyre Workforce Management Service
  • Mitel Networks XML Service (MiXML)
  • prairieFyre .NET Enterprise Server
  • Elasticsearch (MiCC Version 8.0 and up)
  • Freeswitch (MiCC Version 8.1 and up)

 

CCM Enterprise Serverwith IVR

  

  • Microsoft World Wide Web Publishing Service (IIS)
  • prairieFyre Auditor Server
  • prairieFyre CCS Server
  • prairieFyre Collector Service (v5)
  • prairieFyre Config Service
  • prairieFyre Data Processor Service
  • prairieFyre Data Synchronization Service
  • prairieFyre Maintenance Alarm Dispatcher
  • prairieFyre MiTAI Proxy Server
  • prairieFyre Reporting Service
  • prairieFyre Server Monitoring Agent
  • prairieFyre SQLWriter (v5)
  • prairieFyre Wallboarder
  • prairieFyre Workforce Management Service
  • Mitel Networks XML Service (MiXML)
  • prairieFyre .NET Enterprise Server
  • prairieFyre Ivr Inbound Service
  • prairieFyre Ivr Music Service
  • prairieFyre Ivr Outbound Service
  • prairieFyre Ivr UPIQ Service
  • Elasticsearch (MiCC Version 8.0 and up)
  • Freeswitch (MiCC Version 8.1 and up)

 

 

CCM Enterprise withIVR & MCC

 

  • Microsoft World Wide Web Publishing Service (IIS)
  • prairieFyre Auditor Server
  • prairieFyre CCS Server
  • prairieFyre Collector Service (v5)
  • prairieFyre Config Service
  • prairieFyre Data Processor Service
  • prairieFyre Data Synchronization Service
  • prairieFyre Maintenance Alarm Dispatcher
  • prairieFyre MiTAI Proxy Server
  • prairieFyre Reporting Service
  • prairieFyre Server Monitoring Agent
  • prairieFyre SQLWriter (v5)
  • prairieFyre Wallboarder
  • prairieFyre Workforce Management Service
  • Mitel Networks XML Service (MiXML)
  • prairieFyre .NET Enterprise Server
  • prairieFyre Ivr Inbound Service
  • prairieFyre Ivr Music Service
  • prairieFyre Ivr Outbound Service
  • prairieFyre Ivr UPIQ Service
  • Elasticsearch (MiCC Version 8.0 and up)
  • Freeswitch (MiCC Version 8.1 and up)

 

 

Remote ServerSoftware

 

  • prairieFyre Collector Service (v5)
  • prairieFyre Ivr Inbound Service
  • prairieFyre Ivr Music Service
  • prairieFyre Ivr Outbound Service
  • prairieFyre Ivr UPIQ Service
  • prairieFyre MCC Exchange Objects
  • prairieFyre MCC Exchange Setup
  • prairieFyre Server Monitoring Agent
  • prairieFyre Wallboarder
  • prairieFyre Updater Service
  • prairieFyre MiAudio Emulation Server
  • prairieFyre MiTAI Proxy Server

 

 

Client Installations

 

  • Contact Center Client
  • WorkForce Scheduling Client
  • Flexible Reporting
  • SalesForce Integration
  • YourSite Explorer
  • Outlook MCC Plugin
  • Mitel Border Gateway Connector (MBG)
  • Spring Board (Professional Services ONLY)


 

Revision Notes:

March 22, 2013 - Initial documentation released
April 12, 2013 - Corrected MiAUDIO console voice channel port range from 50000-50255 UDP to 50000-50511 UDP.
August 12, 2013 - Updated MiTAI ports to include 8000
April 22, 2016 - Updated to include changes in MiCC Version 8.0 and 8.1
May 22, 2018 - Added SSL for web applications, MiXML for sync, minor formatting cleanup.
 

Keywords: port list, ports, client ports, tcp, udp, firewall, NAT



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Attachments



CCS_PortMapping.xlsx CCS_PortMapping.xlsx (21.77 KB, 9,436 views)

CCS_PortDiagram.pdf CCS_PortDiagram.pdf (247.65 KB, 5,718 views)

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Details
Last Modified:Monday, November 12, 2018
Last Modified By: montpetit.a
Type: INFO
Rated 3 stars based on 4 votes.
Article has been viewed 82,895 times.
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