Contact Center for Microsoft Lync

prairieFyre Contact Center for Microsoft Lync is a modular, integrated software suite that provides sophisticated contact center functionality developed exclusively on the Unified Communications and Voice-over-IP architecture of the Microsoft© Lync™ Server platform.

It combines Automatic Call Distribution (ACD) and a modular suite of feature-rich, web-based applications with presence-aware telephony, conferencing, messaging, and agent mobility in a familiar, easy-to-use Microsoft Office interface.

Microsoft Lync Edition is the right solution for contact centers that

  • Have deployed Lync Server Enterprise Voice
  • Use Lync on employee desktops
  • Require a more feature-rich ACD and auto-attendant solution than the standard Microsoft Response Group
  • Run enterprise-wide reports (from over 120 report templates) including trace and event reports
  • View enterprise-wide, real-time statistics on desktop clients
  • Control agent states, answering priorities and queues in real time
  • Operate in a virtual contact center environment

Download the Contact Center for Microsoft Lync Brochure – fill out the form below for the instant access

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