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MedQuist Virtual Workforce on the job through Mitel Technology
NEW YORK, NY, March 6, 2006 — Mitel®, the trusted provider of IP communications, has answered MedQuist’s objective to reduce costs by making it possible for more than 1,000 employees to work from home. New Jersey-based MedQuist, a thriving medical transcription company, has selected the Mitel Teleworker Solution, Mitel Your Assistant, the Mitel 3300 IP Communications Platform (ICP), Mitel IP Phones, and other Mitel products that make working from home as easy and effective as being in the office.
MedQuist’s PBX Manager Lauren Johansson and Mitel channel partner Worldwide Telecom have played key roles in the integration of TDM and IP-based solutions. The MedQuist investment in this technology has provided employees with the tools necessary to successfully work from home. MedQuist’s goal is to streamline costs and improve customer service. “The IP system will allow us to retain the integrity of our ‘knowledge workers’ throughout the country while maintaining our employees location preference,” Johansson said.
“Last June, the MedQuist operations team estimated that we would realize substantial cost-savings by allowing employees to work from home as long as we gave them the tools to be effective,” she added. “We estimate that we will be in a position to dramatically reduce our costs, resulting in substantial savings in many key areas. The Teleworker Solution and Your Assistant applications, will enable us to interact with our employees, monitor their progress and maintain cohesive communications. Integration with Your Assistant gives us and our employees a virtual and visual presence and availability at all times.”
The deal is worth $1.3 million.
Mitel provides teleworker customers the ability to pull down HTML-based reports that detail employee usage of the Teleworker Solution as an easy cost/benefit tracking tool for real-time cost savings reporting.
MedQuist has been a loyal Mitel customer for over 10 years, thanks in part to channel partner Worldwide Telecom of New Jersey, which has walked hand-in-hand with them over that time. Worldwide CEO Chuck Reagan said he has seen MedQuist grow and evolve from the old SX-200 system to today’s 3300 ICP. “We’re very loyal to Mitel,” he said. “They were far and away the best company for what my customer needed. We’re very pleased to be able to help such a valued customer in this way.”
The U.S. Environmental Protection Agency figures indicate that if just 10 percent of the nation’s workforce telecommuted just one day a week, Americans would conserve more than 1.2 million gallons of fuel per week.
Mitel’s IP-based Teleworker Solution enables remote staff to seamlessly interact with the corporate office, to benefit from full business communication features including voicemail, conferencing and other features of the office telephony system increasing their productivity while reducing overall business costs. This solution uses a standard high-speed Internet connection to make a remote Mitel IP phone a secure extension off a corporate network. As an option, a Mitel Teleworker telephone can support a Line Interface Module (LIM) that allows direct connection to the Public Switched Telephone Network (PSTN) for local calls, calls to emergency services and to receive incoming calls.
The Your Assistant desktop application is an advanced productivity tool that is redefining real-time communications within the enterprise. Some features include:
¨ Simplified Call Management offers intuitive visual point-and-click access to the advanced call management features of the 3300 ICP. Imagine ad hoc conference calls managed by simply dragging http://www.mitel.com/DocController?documentId=18462 (1 of 2)3/6/2006 7:08:37 AM Mitel Networks: MedQuist Virtual Workforce on the job through Mitel Technology and dropping the name of a participant into the conference at any time.
¨ Data and Telephony Presence and Availability allows you to save time contacting people by knowing if they are on the phone, away from their desk, available for secure instant chat or wanting to data collaborate.
¨ Knowledge Management enables a user to associate files, documents and emails to a contact in their corporate contacts list as well as their personal contacts.
MedQuist Inc. is the leading national provider of medical transcription and healthcare documentation management services. Transcription is the process by which dictation is converted into an electronic medical report. The timely production of accurate reports is necessary for patient care and for healthcare providers to receive reimbursement. Through our 8,600+ transcriptionists and our ability to interface with healthcare providers’ computer systems, we offer a host of customizable dictation, transcription, speech recognition, workflow management and medical coding solutions to shorten our clients’ billing cycles and reduce their overhead and other administrative costs. We serve more than 3,000 healthcare organizations with an emphasis on superior customer service and cost-effective solutions.
About Worldwide Telecom
Worldwide Telecom, headquartered in New Jersey, is a full service telecommunications solutions integrator, specializing in designing and deploying VoIP-based solutions for Enterprise and Call Center applications. Worldwide Telecom provides application design, project management, installation and service support, nationwide. Worldwide Telecom’s VoIP applications enable the seamless integration of Voice, Data and Video solutions for today’s IP-Centric organizations. For more information visit us at www.worldwidetele.com or call (800)220-6483.
Mitel is a market leader for voice, video and data convergence over broadband networks. With a focus on the user experience, the company delivers advanced communications solutions that are easily customized for individual business needs. Mitel solutions extend from intuitive desktop appliances and applications through to Applications and Services Gateways that enable business process integration and enhancement. Customers are provided with innovative ways to leverage their resources and migrate to the benefits of IP communications at their own pace. Mitel is headquartered in Ottawa, Canada, with offices, partners and resellers worldwide. For more information please visit www.mitel.com.
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